Manager Customer Service

Patrick Mc Neil

**-** ***** ***** ********,NJ ***14 P-973-***-**** *-**********@*****.***

Patrick Mc Neil

** ** ***** ***** ********, NJ 973-***-****, Email : **********@*****.***

I believe I can be a great asset to your company. I would like to obtain a

Objective position with a company and use my professional and business skills to

meet the expectations of the company needs. I’m a hard worker and

quick learner; I put a lot of pride and integrity in my work.

Customer Service Representative

Experience August2012-Jan.2013*Seasonal* BedBath&BeyondE-Service Center Totowa,NJ

Answer phones and respond to customer requests.

Provide customers with product and service information.

Identify, research, and resolve customer issues using the

computer system.

Follow-up on customer inquires not immediately resolved.

Research misapplied payments, research billing issues.

Recognize, document and alert the supervisor of trends in

customer calls.

Programs used to service customers: Clarify CRM, Beyond JDA,

Cisco systems and phones, internal buying office buyers info.,

OXM Harmons, intranet, Lotus Notes

Day Program Counselor

February 2011-July 2011 Rochelle Park, NJ

New Concepts For Living

Supervise and assist clients with daily work ethic skills.

Ensure all clients safety was at first hand.

Complete records and data on each client on a daily basis.

Provide Crisis Management techniques as needed as per clients

behaviors and needs.

Assistant Program Coordinator

March2010-October2010 Promoting Specialized Care and Health (PSCH), Hackensack,NJ

Assist Program Coordinator in managing two group home facilities.

Implement all policies, procedures and program of the facility.

Ensure all residence physical plant is maintained and meets regulatory

requirements .Ensures all issues involving repairs and maintenance are

addressed as needed.

Coordinate staff schedule and recreational calendars according to the

needs of the group home.

Hire and train new direct care staff.

Assist Program Coordinator in maintaining client’s financial ledgers to

ensure accurate accounting for their funds as the appropriate expenditure.

Collect data and complete monthly reports for each clients IHP Goals,

Doctor Appointments, recreational activity and issues.

Assistant Residence Manager

Novemeber2009-October2010 Jewish Association for Developmental Disabilities, Hackensack, NJ

Assist residence manager in managing group home staff and clients and

facility needs.

Works in role of manager when manager isn’t present.

Supervise and train new direct care staff.

Assuming the responsibility for managing residents – coordinating

events and recreational activities.

Collect data and submit monthly reports per client’s personal health and

finances.

Attend and participate in scheduled trainings sessions in service and

designed staff meetings.

John F Kennedy High School (BTM Academy), Paterson,New Jersey

Education September2004-June2008

Diploma in Business Technology & Marketing Skills.

Proficient in Microsoft Office, Excel, Word, Perfect, Data Processing,

Fax Machines, Telephone switchboards, Administering Payroll.

Senior Class President, School Student Body Leader.

New Jersey Certified in Preventing abuse & Neglect, DDD Overview,

Medication administration, Crisis Management 1&2.

American Red Cross First Aid & CRP certified.

I have a vested interest in fashion and business and health care. I believe

Interests that all three entities are important in the success of our daily lives. He, who

feels great about the fabric on his skin, will execute and deliver, no matter

the difficulty of the task.

References are available on request.*

References

Patrick Mc Neil

19 16 Alois Place Paterson, NJ 973-***-****, Email : **********@*****.***

Contact this candidate