Customer Service High School
Resume:
Leticia Rojas Objective
**** ****** ** ** ****** a career where I can use my Customer Service experience and
Madera, Ca 93637 knowledge in the Customer Service Industry
Leticiaerojas@att
.net
Employment History
Bank Of America, Fresno, CA
2005-Present
Customer Service Sales Specialist II
More than 7 years' successful experience in customer service and support
with recognized strengths in account maintenance, problem-solving and
trouble-shooting
Achieve sales goals/requirements consecutively
Effectively managed resources and data to continually achieve all
weighted and un-weighted metrics
Team player assisting peers when necessary with side by side active
listening
Online Troubleshooting, browser troubleshooting
Tax reporting 1099 form reissuance, corrections, replacements
Preferred Customer Service Specialist
Troubleshoot online services, mobile services, telephone services
Deepen relationships with account education about different account
products that will benefit the client
Discussing financial requirements, providing appropriate financial
guidance and education on bank processes and procedures for better
banking experience
Customer Service Representative
Solve problems and investigate/resolve a wide variety of issues and
request that include gathering additional information, setting
expectations and working with other support originations to fulfill
special requests
Perform routine account-related transactions
Inbound calls for account maintenance; address change, photocopies,
balance inquiry requests
Education
1997-2001 Duncan Polytechnical High School, Fresno, CA
High School Diploma
Experience
10-key MS Word
Multi-tasking MS PowerPoint
Bilingual Spanish Outlook
References
References are available upon request
Maintenance
Contact this candidate