Customer Service Management
Resume:
Tanzania Dunn
**** **** ******* ****** ***. ***, Fresno, CA 93722
*****.****@*****.***
Summary Dedicated and focused person who is looking for a job that challenges
every aspect of my knowledge and experience in the business
environment.
Managerial experience
•
Delivers outstanding
•
Skills
customer service Time management
•
Excellent Cash and credit handling
• •
communication skills Exceptional work ethic
•
Dedicated team player
• Always willing to learn
•
Strong eye for detail
•
Highlights Administration
Performed administration tasks such as filing, developing
spreadsheets, faxing reports, photocopying collateral
and scanning documents for inter-departmental use.
Reporting
-
Maintained status reports to provide management with
updated information for client projects.
Planning
Arranged, scheduled and coordinated all travel itineraries
for staff.
Ensured staff was equipped with all necessary supplies and
money for field trips.
Managing
Managed crew of 5 to 10 people a day.
Instructed crew daily on individual duties and team goals.
March 2013
Employment Manager- Evening/ Night Shift
to Present
History
The Hogg Pitt, Fresno, CA
Manage and instruct restaurant crew on daily duties and goals,
Greet customers, Handle any problems customers and/or crew
may have, Take orders and suggest other items we have on
menu, Operate cash register and credit machine, Prepare and
cook food, Wash dishes, Cleaned kitchen, lobby and restrooms
thoroughly with different chemicals, Record inventory on all
food and restaurant items, Count receipts and Record customer
purchases each day for restaurant reference, Batch out credit
purchase receipts and count cash from drawer at the end of the
July 2009 to
night, Data entry.
October 2009
Accomplishments:
o Recognized by management for going above and
beyond normal job functions.
Cashier
Burger King Corporation, Porterville, CA
Greeted customers, Recorded customer orders and repeated
them back in a clear, understandable manner. Took necessary
steps to meet customer needs and effectively resolve food or
service issues. Processed payments and responded
appropriately to guest concerns. Performed general
maintenance duties, including mopping floors, washing dishes,
wiping counter tops and emptying grease traps. Took initiative
to find extra tasks when scheduled duties were completed.
Accomplishments:
o Recognized by peers and management for going above
and beyond normal job functions.
January 2009
to June 2009
Office Assistant
Carver Academy- After School Program, Fresno, CA
Maintained and organized information files of Children and
staff in master database. Managed incoming and outgoing calls
for office. Updated patient accounts and information on a daily
basis. Managed the front desk and reception area in a neat and
organized fashion. Took inventory by hand. Assisted with field
trips and money handling. Organized, filed, faxed and scanned
paperwork in large quantities.
Volunteer Work Snack Bar Worker, Edison High School, 2011- Current
(Summers)-
• Took customer orders
• Handled money
• Prepared food
• Assisted Coaches in Freshman and Junior Varsity practices
Activities Assistant and Snacks, Golden Cross Living
Center, 2008- 2012-
• Assisted with activities
• Performed miscellaneous tasks for staff
• Passed out snacks for elderly
Food Preparer, Fresno Community Block Party, 2011
• Supervised children activities
• Prepared food
• Assisted with serving
Snack Bar Worker, Porterville College, 2009-2010-
• Handled money
• Took customer orders
June 2009 to
Education Porterville College, Porterville, CA
May 2012
General Transfer Requirements:
Focused on Natural and Behavioral Sciences with coursework in Business and
Office Management. Classes include Practical Accounting, Intro to Access/
Database, Information Systems, Human Relations in Business, Intro To Public
Speaking and Nursing Fundamental Concepts (Medical Terminology).
January 2013
Fresno City College, Fresno, CA
to Currently
Attending
General Transfer Requirements:
Coursework in Natural and Behavioral Sciences.
References
Harold Reed, Student at Porterville College 559-***-****
Porterville, CA 93257
Janee Candler- Tatum, Co- Owner/ Supervisor 559-***-****
at Hogg Pitt Restaurant, Fresno, CA 93703
Kenya Taylor, Licensed Vocational Nurse 559-***-****
at Golden Cross Living Center, Fresno, CA
93706
Contact this candidate