Customer Service Manager
Resume:
**D Bulger Ave.
New Milford, NJ. *****
***********@*******.***
Herbert Sottosanti
•
OBJECTIVE To continue to challenge myself and apply my knowledge and experience to help my
employer grow.
•
SKILLS & Microsoft Excel, Word, PowerPoint
ABILITIES
• SAP, IBM customer demand planning system
EXPERIENCE CUSTOMER DEMAND PLANNER, UNILEVER NA, TRUMBULL, CT.
03/07-12/11
• Planned, wrote and managed customer orders and inventory for turn and promotional
business covering 1500 SKU’s.
• Conducted forecast analysis of key trends through order history, utilizing IBM forecast
and order management system.
• Determined optimal inventory position for each SKU through consistent forecast
analysis in order to maintain average on hand weeks inventory targets and lead time as
per customer’s requirements.
• Built truckload shipments in order to maximize service levels and turns, while
minimizing costs.
• Worked closely with transportation to ensure carrier availability
• Reviewed orders in SAP for case fill and correct shipment dates.
• Communicated with customer, sales, supply chain, deployment and transportation to
ensure the successful execution of promotions, bonus packs, new product launches and
discontinued items as wells as resolving stock and transportation issues.
• Analyzed customer deductions taken off invoice to determine validity and identify
trends in order to reduce and eliminate future deductions.
CREDIT/COLLECTION MANAGER, ABLEST STAFFING, TAMPA, FL.
05/04-02/07
• Responsible for all credit and collection functions.
• Set and maintained credit lines through financial statement analysis, D & B reports and
trade references.
• Effected collections of past due accounts through heavy
telephone contact and customer visits.
• Conducted monthly review of aged trial balance with CFO for any negative payment
trends.
• Handle all aspects of customer bankruptcy filings.
• Worked closely with all attorneys retained litigating accounts being sued for non-
payment.
VENDOR MANAGED INVENTORY PLANNER, UNILEVER NA, ENGLEWOOD
CLIFFS, NJ.
10/02-04/04
• Planned, wrote and managed customer orders and inventory for turn and promotional
business.
• Conducted forecast analysis of key trends through order history, utilizing Manugistics.
• Determined optimal inventory position for each SKU through consistent forecast
analysis, average weeks inventory targets and lead time.
• Built truckload shipments in order to maximize service levels and turns, while
minimizing costs.
• Reviewed orders in SAP for case fill and correct shipment dates.
• Communicated with customer, sales, supply chain, deployment and transportation to
ensure the successful execution of promotions, bonus packs, new product launches and
discontinued items as wells as resolving stock and transportation issues.
• Analyzed customer deductions taken off invoice to determine validity and identify
trends in order to reduce and eliminate future deductions.
CUSTOMER SERVICE ANALYST, UNILEVER NA, ENGLEWOOD CLIFFS, NJ.
06/01-10/02
• Worked with customer management to gain terms of sale compliance.
• Responsible for managing all EDI customer purchase orders for accuracy by correcting
all errors in order to prevent future errors, such as wrong UPC numbers, incorrect order
quantities, pricing discrepancies, discontinued SKU’s, over or under weight orders,
over cube advising customer of these errors in order to prevent future errors.
• Responsible for achieving target levels of customer service for customer’s distribution
Page 2
centers, while creating logistic efficiencies within Unilever.
• Communicated with sales, carriers, warehouses and inventory deployment personnel to
achieve customers’ key point indicators, such as on time delivery and high percentage
of case and order fill.
• Analyzed and resolved issues with customer logistics process and information system
to reduce manual order management intervention within SAP.
CREDIT/COLLECTION MANAGER, ALL PURPOSE WINDOW TREATMENTS
(FAMILY BUSINESS), CLIFTON, NJ.
06/79-04/01
• Responsible for all credit and collection functions.
• Set and maintained credit lines through financial statement analysis, D & B reports and
trade references.
• Effected collections of past due accounts through heavy telephone contact and customer
visits.
• Conducted monthly review of aged trial balance for any trends.
• Retained and worked closely with all attorneys litigating accounts for non-payment.
PASSAIC COUNTY COLLEGE, PATERSON, NJ. AA HUMANITIES
01/92-01/94
• 3.9 GPA. Chosen 1 of 2 students as “Who is who among community colleges” for the
year 1993.
•
COMMUNICATI Over the years with Unilever, I have given many PowerPoint presentations to peers and
ON upper management covering numerous relevant internal and external processes.
•
LEADERSHIP United States Navy/ Navy Reserve
• 04/76-04/82
• Honorable Discharge. Pay grade E5
• Supervised 30 men.
REFERENCES LYNDA HAAG
Unilever NA
Page 3
Page 4
Contact this candidate