Manager Customer Service

Tony L. Bachman

**** ********* ***** *********, ** 37211

****.*.*******@*****.*** 937-***-****

Motivated and detailed professional, with diverse managerial experience looking to grow with a successful and

opportunistic company. A quick learner and team player with the ability to support client needs, meet deadlines, and

achieve goals.

EDUCATION:

Morehead State University Morehead, KY

Bachelor of Business Administration May 2012 Graduate

Concentration in Real Estate

3.2 Core GPA

EXPERIENCE:

Music City Road Show – Nashville, TN August 2013 - Present

Campaign Manager

Responsible for coordination of events locally and on the road.

Accountable for understanding and training of marketing systems.

In charge of inventory during starting, midpoint, and closing phases of campaigns.

Enterprise Rent-A-Car - Nashville, TN May 2012 - August 2013

Management Trainee/Satellite Manager

Assist with daily operations in main rental branch consisting of, building a great

customer service experience, retail sales, marketing to new corporate partners, and

strengthening existing partnerships.

Work with other MT’s and managers collecting and balancing owed payments for an

accurate monthly A/R run.

Operated two satellite offices: managing fleet, operating profit, overhead/expenses, and

employees in order to run branches efficiently and effectively.

Skilled in all three companywide systems consisting of Ralph (1.0), E-cars (2.0), and

Odyssey (Airport System).

Tracked vehicle maintenance issues ensuring inventory was reliable and safe for

customer use.

Learning Resource Center - Morehead, KY August 2007- May 2012

Library Service Attendant/Manager

Assisted in administrative duties to complete weekly scheduling for 20+ student

workers.

Worked with numerous students preparing them for test and/or class duties.

Assisted management with preparation of daily lessons for education classes.

Lee’s Famous Recipe - Miamisburg, OH June 2003- August 2007

Assistant Manager

Managed daily and monthly inventory, accounting for product use and waste.

Balanced finances for daily and monthly operations.

Produced weekly schedules for approximately 10-15 employees.

SKILLS/ACHIEVEMENTS:

Microsoft Office Suite: Word, PowerPoint, Excel

Advanced in Inventory systems Ralph, E-Cars, Odyssey

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