Project Manager Customer Service

Vanessa Dusk-Strom **** **th Street S., Cottage Grove, MN 55016 • ***********@****.*** • 651-

***-****

SU M MARY OF QUAL I F ICAT IONS

• 18 years of experience specializing in hospitality sales

• Extensive rate, amenity, and service negotiation experience

• Exceptional customer service and interpersonal skills with both in ternal and external

clients

• H ighly organized, diligent, and motivated

• Demonstrated professionalism in both writ ten and verbal communication

• Eager to pursue a new career path while learning new skills

P ROFESSIONAL EXPER I E NCE

Sales Manager, Crowne Plaza & Suites, Bloomington, MN June, 2006-

October, 2013

• Negotiated rates, contract terms, and services provided to potential clients

• Professionally represented In tercontinental Hotels Group to Business Travel Agencies

across the country

• Pursued and presented to Fortune 500 corporations, Government and Mili tary

departments, Sports organizations, and Tour & Travel companies for their business t ravel,

g roups, and meetings

• Participated in the development of marketing projects on behalf of the hotel

S ales Manager, Holiday Inn RiverCentre, St. Paul, MN July, 2003-

June, 2006

• Petitioned new and existing accounts for group and/or t ransient room nights

• Marketed hotel th rough prospecting, cold calling, lead follow up, and site inspections

• Sold meeting space and acted as point of contact to meeting planners

• Collaborated in the development of hotel brochures and meeting planning guides

• Consistently met sales goals

Business T ravel Sales Manager, Four Points by Sheraton, Minneapolis, MN

A pril, 1999-June, 2003

• Sought local and national companies for their t ransient overnight business

• Negotiated room rates and services with companies with extensive t ravel needs

• Created and developed contracts, proposals, and reports documenting business volume

• Produced promotional material for the hotel, including brochures and meeting planning

guides

• Served as Project Manager during architectural photography shoot

Paddock Judge, St. Croix Meadows Greyhound Park, Hudson, WI J une,

1991-August, 2001

• Managed 20 employees th rough scheduling, hi ring, and t raining

• Promoted four times in four years, assuming an increasing level of responsibility and

authority

ED UCAT ION

Sales Management diploma w ith emphasis in hospitality

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