Experienced Executive Assistant

770-***-**** mobile

**************@*****.***

LISA M. PHILLIPS

Summary

Accomplished Senior Executive Assistant with experience instituting organizational strategies, measures for continuous

improvements, and efficient business operations. A self-starter who meets project deadlines and requirements while performing

multiple tasks within a fast-paced environment. An organized and detailed-oriented individual who will respond rapidly and

appropriately to changing circumstances; evaluate problems, make intelligent decisions to effect positive change and refocus on

new priorities. Expertise includes:

• •

Project Control Office Management

• •

Human Resource Functions Problem Identification and Resolution

• •

Budgets and Financial Analysis Team Building and Leadership Skills

• •

Administrative Support Marketing Plans and Strategies

Education

Youngstown State University- Youngstown, OH

BS in Management Information Systems (Major)

AA in Business

Professional Experience

2010 – Present American Cancer Society (Healthcare & Service Industry) Atlanta, GA

Executive Assistant to the CIO & Corporate IT Department

Provide direct, high-level administrative support to the Chief Information Officer (CIO) and Corporate IT department.

Coordinate strategic and fiscal planning, policy/procedure development, and department communications.

• Manages and monitors CIO’s calendar

• Serves as content administrator for the Corporate IT Intranet

• Reconciles Corporate IT purchasing credit card statement

• Provides direct and confidential administrative support

• Handle travel arrangements for CIO and Corporate IT Directors

• Monitor, screens, and handles telephone calls and requests for information from the IT department

• Serve as the liaison for the IT department

• Administers orientation to new Corporate IT staff and completes all paperwork for terminations and new hires

• Provides meeting support (Minutes, Agendas, Scheduling & Etc…)

• Maintains department attendance records through the Time & Attendance database

• Prepares and maintains reports and documents (IT Org Chart, Phone Directory & Etc…)

2009 – 2010 Grady Health Systems (Healthcare Industry) Atlanta, GA

Administrative Secretary/President’s Office

Perform full administrative functions of a highly confidential nature in the Office of the President/Chief Executive Officer.

Provide administrative support to the President/CEO, Chief Compliance Officer, and VP of Patient Satisfaction & Operations and

to the other Executives in the Suite as needed.

• Create and maintain the company and department Org Charts. Process expenditure requests and petty cash

• Prepare Board of Director books, presentations and mailings. Operate A/V equipment & laptop during Board meetings

• Transcribe Board Meeting minutes and occasionally the Committee Meeting minutes

• Create presentations, documents, job descriptions, memo’s, notes and spreadsheets for Executives

• Handle customer complaints; calls and walk in’s. Update and Maintain a customer service log of complaints

• Work with all department managers and directors to resolve customer complaints

• Created and Maintained the Office Manual for the President’s Office

• Update and Maintain: Contact lists and Profiles for GMHC Board, Fulton-DeKalb Board and Senior Executives

• Compose letters, memoranda’s, reports, forms and minutes; Prepared either from draft or dictation

• Schedule meetings, Maintain daily calendar for 5 Executives, Answer multiple phone lines, Receive and send mail, faxes

• Facilitate effective communications with all departments that report directly to the President

• Assist in business travel, hotel accommodations, transportation arrangements and conference registration

• Maintain an efficient and effective filing system

• Special projects (as requested): Assisted Price Waterhouse Coopers & Grady’s Marketing Dept. with company events

2006 – 2009 Turning Technologies, LLC (Software & Hardware Industry) Youngstown, OH

Executive Assistant to CEO

Support the CEO in a high growth and fast-paced environment. Prepare and coordinate technical documents, contracts and

internal management communications. Work closely with and manage high level relationships with the Board of Directors,

President/COO, all senior level management employees and etc. in a professional manner.

• Oversee budget and planning for corporate responsibility and company events

• Handle a wide variety of situations and conflicts involving clerical and administrative functions

• Maintain the security and confidentiality of the executive offices and all work related information

• Board of Directors: created quarterly binders, slides for presentation, organized meetings and lunch

• Calendar Management; including the coordination of meetings and travel (both National & International)

• Generate complex correspondence, memoranda’s, spreadsheets, presentation material, minutes and reports

• Prepare and create sales reports, financial reports and expense reports

2006 – 2006 AmTrust/Ohio Savings Bank Headquarters (Banking Industry) Cleveland, OH

Administrative Assistant III – Loan Sales & Servicing

Supported the Corporate Legal Attorney, VP of Loan Sales & Servicing, 7 Managers, and a division of 130 individuals. Worked

independently to perform advanced, diversified and complex administrative duties.

• Assisted in the preparation and generation of records, statistics and reports regarding divisions activities

• Generated and processed complex correspondence, memoranda’s, presentation material and minutes

• Served as administrative liaison regarding all company issues and complaints

• Handled incoming and outgoing mail, phone calls and visitors in a professional and timely manner

• Scheduled and Maintained calendar of appointments, meetings and national travel itineraries

• Monitored and Controlled division’s expenses in accordance with the operating policies and procedures

2005 – 2006 OfficeMax, Inc. Headquarters (Retail Industry) Cleveland, OH

Senior Executive Assistant - Merchandising Depart. & Technology Division

Supported the Executive Vice President & Chief Merchandising Officer, the Senior Vice President of Merchandising Technology,

3 Divisional Managers and a team of 40 employees located in both Shaker Heights, OH and Itasca, IL.

• Assisted with the 2006 Budget for the merchandising department and Organized company trade show (CES) event

• Extensive daily calendar management, scheduling and coordination of company meetings and department events

• Created spreadsheets, presentations, documents, letters, memos, sales reports and invitations

• Prepared expense reports, agendas and itineraries for (both National and International) travel

• Answered multiple phone lines, screened calls, maintained executives emails and voicemails

• Performed and Assisted with Human Resource Functions: applicant pre-screens, resumes, scheduling interviews,

acceptance letters, new hire paperwork, tracking time off and managed department annual reviews. Supervised

Leasing, Tenant-improvement, Relocation paperwork and Travel accommodations

2001 – 2005 Ohio Presbyterian Retirement Services (Health Care Industry) Warren, OH

Marketing Assistant & Sales Associate

Managed & oversaw all aspects of the quarterly Board of Directors Meetings: took minutes, ran reports, ordered lunch and gave

the marketing report/update on sales productivity, sales goals, marketing plans and strategies.

• Networked with health care groups, hospitals, rehabilitation centers and competitors

• Paid all invoices; accounts payable and tracked the fiscal year budget

• Responsible for all decision making in absence of Director

• Improved department filing system and reorganized marketing department

• Coordinated and organized monthly events and trips for both staff and residents

• Created innovative newsletters, calendars, menus, invitations, letters, agendas and flyers

Technical Skills

• Microsoft Word, Excel, PowerPoint, Publisher, Access, Outlook, Visio, Office 2007 & 2006 and Windows XP, XP

Professional (2000, 1998). Lotus Notes, GroupWise, Intranet and Internet (Explorer & Navigator).

• Great Plains, Hyperion & Sage Mass500 (used for Corporate Budgeting) FrontPage, HTML, Corel Draw, Corel Paint, Adobe,

FastLook 9.0, Windows NT Explorer, UNIX, Compressed Utilities (PK ZIP), SAP, and Sales Logic (CRM)

• Typing Speed is 65wpm, Notary, Transcription from dictation

References are available upon request

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