Customer Service Sales
Resume:
Elferida A. Griggs
Houston, Texas 77083
Cell# 832-***-****
Email: *************@*****.***
Career Objective:
To obtain a position in a growing organization that will provide opportunities for advancement.
Skills:
Ability to provide excellent customer service, retain customers, dispute resolution, cross-
selling products and services. Performed needs analysis on every customer. Top sales
person performer in my department for 24 months consecutive months.
Work Experience:
ADT
Houston, Texas 01/182011 to 01/2013
Residential Sales Rep:
Outbound sales for home security and fire protection, calling customer, introduce products and services.
Comcast Cable
Houston, Texas 05//2007 to 06/2010
Retention Specialist:
Responding to in-bound calls from customers that might have billing inquiries. Handling escalated calls
and detailing customer accounts, accounts receivable, collections and determining credit worthiness.
Retention specialist responding to in-bound calls from dissatisfied customers that wanted to cancel
services. Responsible for reviewing services and suggesting the appropriate products based upon a
needs analyst. Selling additional services to customers and placing out-bound calls to determine
customer satisfaction. Technical support and trouble shooting for cable internet and home phone
services, appointment scheduling and rescheduling. Recognized as a top sales performer by selling the
most products and increase revenue. Received various award trips, prizes and received top incentive pay
based upon performance.
Credential formerly Staff Search
Houston, Texas 10/2005 to 05/2007
Front Office Receptionist:
Opening and closing office, demographic entry, coding, billing, claims, answering multi-line phone
systems, pull charts, triaging, post charges and payments. Referrals, pre-cert, insurance verification,
collections, prescriptions, appointment scheduling, filing, scanning charts, copying
Documents, daily accounting reports.
Placement Management
Flint, Michigan 10/2004 to 10/2005
Front Office Receptionist:
Opening and closing office, demographic entry, coding, billing, claims, answering multi-line phone
systems, pull charts, post charges and payments. referrals, insurance verification, call in new and refill
prescriptions, appointment scheduling, collection past due accounts, filing, scanning charts, copying
documents, running daily accounting reports.
Texas Children's Pediatrics Associates
Houston, Texas 07/2002 to 12/2004
Front Office Receptionist:
Opening and closing office, demographic entry, coding, billing, answering multi-line phone systems, pull
charts, post charges and payments. referrals, pre-cert, insurance verification, call in new and refill
prescriptions, appointment scheduling, collection past due accounts, filing, copying documents, scanning
charts, ordering supplies, inbound and out bound mail, daily accounting reports.
Education
Northern High school Houston Community College
G3225 Mackin Rd 9910 Cash Road
Flint, Michigan 48505 Stafford, Texas 77477
Software
Medic, Medisoft, Visions, IDX, Medical Manager, Missy’s, ACSR, Grandslam, Resolve ESS,
Microsoft Office Scanning charts
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