Customer Service Manager

HERSCHELL BIFFLE

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Home: 718-***-**** . Cell: 347-***-**** Bronx, NY 10475

Email: *.*********@*****.***

OBJECTIVE: To continue to provide outstanding service and allow

myself the

opportunity to utilize the skills, knowledge, and qualifications in

the Maintenance field gained through education and experience in a

professional environment.

EXPERIENCE:

11/2006 - Present THE HOME DEPOT Bronx,

NY

Lot Associate / Overnight Receiving

. Attention to detail at all times.

. Providing outstanding customer service to both internal and

external customers.

. Ability to get results despite a large workload in a fast paced

environment.

. Maintain a thorough knowledge of the products and services

provided at The Home

Depot.

. Maintain positive working relationships with co-workers.

. Parking Lot and Grounds Keeping Attendant by maintaining the lot

free and clear of

clutter, shopping carts and unnecessary road hazards and lot

obstructions.

. Custodial maintenance for both shopping customers and fellow co-

workers.

. Ensure a sanitary environment by performing hourly maintenance

for public and private

rest rooms, lounges, break rooms and office premises.

05/2003 - 11/2006 BED BATH & BEYOND

New York, NY

Stock Merchandiser

. Assist Overnight Manager in freight flow throughout the store.

. Set up shops according to seasonal layouts.

. Unload trucks on a nightly basis to ensure merchandise is

delivered to its perspective departments to be merchandised.

. Assist Department Manager in merchandising the sales floor to

company standards.

. Have knowledge of Hard & Soft Line side of the business as well

as operations.

HERSCHELL BIFFLE

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01/1999 - 4/2003 Clean House Janitorial Services

New York, NY

Porter

. Conducted and executed daily cleaning duties of office buildings

consisting of Mopping, Sweeping, Dusting, Light fixtures, Office

desk, Stripping and waxing floors.

. Assisted departments in inter- office relocation/resituating and

progressing of both hazardous and recyclable waste by the NYC

sanitation standards and guidelines

. Restroom Cleaning with knowledge with proper use of hazardous and

non-hazardous chemical and solutions.

EDUCATION:

03/1992 Environmental Protection Asbestos

Control Program New York, NY

Asbestos Handler Certification

06/1991 Certificate Program

New York, NY

FedCap Custodian Training Program

3/2011 8 and 16 certificate and Security

Guard license New York, NY

SKILLS & INTERESTS:

. Knowledge of all maintenance procedures.

. Knowledge of proper use of hazardous and non-hazardous

chemicals and solutions.

. Inventory control of stock rooms and warehouses.

. Knowledge of Shipment / Warehouse Scanner i.e. FedEx, UPS, DHL

Portable Data Transfer Units.

. Licensed Fork Lift Operator and other Warehouse Machinery.

REFERENCES:

References are available on request.

Contact this candidate