Customer Service Sales
Resume:
Mitchell Johnson
Chicago, IL 60607
*******.********@*****.***
QUALIFICATIONS SUMMARY
Hard working and dedicated college student seeking an internship in social work or counseling.
Passionate about helping others, as demonstrated on the job in both the retail and food service industries.
Extensive experience working with the public
Skilled at problem solving and addressing complex issues and concerns
Adept at interacting with diverse groups of people
Highly motivated and results-oriented in supporting organizational goals and objectives
Demonstrated capacity to provide superior client service
EDUCATION
DEPAUL UNIVERSITY, Chicago, IL
1/2012-present
Sociology major
DWIGHT D. EISENHOWER HIGH SCHOOL, Chicago, IL
High School Diploma
EXPERIENCE AND ACCOMPLISHMENTS
WALGREENS, Chicago, IL December 2012 – present
Continued…
Service Clerk
Ensure shelves are adequately stocked at all times. Assist store guests with product selection.
• Provide friendly, courteous and efficient service
• Enter sales on the cash register
• Merchandising and store inventory
• Maintain store signage and displays
TRU, Chicago, IL October 2011 – June 2013
Fine dining French restaurant in downtown Chicago
Prep Cook
• Chopped vegetables, broke down, cut and ground meat, weighed and mixed ingredients, washed
and prepared vegetables, stored food
• Remained calm and worked well under pressure
• Followed sanitary food handling procedures
• Used a variety of food service equipment
Continued…
Mitchell Johnson
1111 S. Laflin St. Apt 1016
Chicago, IL 60607
*******.********@*****.***
PAGE 2
M BURGER, Chicago, IL June 2010 – July 2013
Shift Lead, 9/2011-7/2013
• Motivated and supervised a staff of 8 people
• Provided leadership and guidance to hourly staff
• Conducted orientation, training and evaluation of crew members in all functional areas
• Addressed escalated issues professionally and cordially
• Ensured staff members provided superior customer service at all times
• Trained new employees and provided ongoing professional development for seasoned team
members
• Handled and reconciled cash and credit card transactions on a regular basis
• Ensured workplace was safe and clean
Line Cook, 3/2011 – 9/2011
• Prepared specialty foods, made to order
• Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles
• Measure ingredients required for specific food items being prepared
Cashier, 6/2010-3/2011
• Entered sales on cash register
• Upsold and cross-sold menu items as appropriate
• Took food and drink orders and received payment from customers
Continued…
COSMOS BEAUTY SUPPY, Chicago, IL June 2008 – May 2010
Cashier and Sales Associate
• Helped customers locate products in the store and explained product features and benefits
• Developed thorough knowledge of store products and proactively approached customers to
answer questions
• Mastered merchandising, product placement and how to display products to make the customer
shopping experience flow seamlessly
• Calculated discounts and promotions as applicable to the purchase price
Continued…
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