Customer Service Human Resources
Resume:
Danell R. Pugh ******.****@*****.***
719-***-**** H 4519 Fencer Road
719-***-**** C Colorado Springs CO, 80911
Citizenship: US
Veterans Preference: 10 pts
Work Experience
Mental Health Counselor 04/2013-
07/2013
Department of Corrections S: Pam
King
San Carlos Correctional Facility P:
Pueblo, Colorado
40 hrs per week
Works with offenders with mental illness who have been sentenced to a
prison term due to criminal behavior; Provides individual and group therapy
to offenders on various mental health illnesses and effective strategies to
cope with mental illness and incarceration; Responds to mental health
crisis, including self harming behavior and suicide attempts; Assists
offenders in creating goals and mutually develops ways to reach individual
goals; Works with a multidisciplinary team to provide the best care for
offenders with mental illness; Aids offenders with completing and
submitting applications for Social Security Insurance benefits prior to
being released on parole; Documents therapeutic interventions and
activities in various databases.
Social Work Intern
09/11-05/12
Evans Army Community Hospital-Behavioral Health S:
Arthur Hastings
Fort Carson, Colorado P:
20 hrs per week
Army Substance Abuse Program (11/2011-5/2012) Responsibilities:
Co-facilitated two substance abuse groups consisting of 6-14 members in
each group session; Assessed the clients during the initial intake for
substance use frequency, suicidal ideations, level of safety and need for
immediate intervention; Conducted bio-psycho-social interviews with clients
and diagnosed according to the DSM-IV-TR; Actively participated in a multi-
disciplinary team to effectively meet the clinical needs of the clients;
Provided substance abuse and substance dependence psycho-education to
clients; Became proficient in documenting notes in ALTHA and using CHCS to
look up labs, prescription medications, appointments, etc; Referred clients
to resources within the community; Transferred clients to various hospital
in order to detoxify.
Nurse Case Management (09/2011-11/2011) Responsibilities:
Scheduled appointments between clients and off post providers; Co-
facilitated a support group for women in the military; Attended various
behavioral health meetings.
Social Work Intern 09/10
- 05/11
Doherty High School S: Bonnetta
Tritch-Heck/Retired
Colorado Springs, Colorado
16 hrs per week
Interviewed clients individually, in families, or in groups, assessing
their situations, capabilities, and problems to determine what services
were required to meet their needs; Counseled students whose behavior,
school progress, or mental or physical impairment indicate a need for
assistance and arranging for needed services; Developed and review service
plans in consultation with clients, and perform follow-ups assessing the
quantity and quality of services provided; Co-Led group counseling sessions
that provided support for teen girls.
Office Automation Assistant 04/07
- 09/10
Evans Army Community Hospital/Education and Training
S: Sylvia Perez
Fort Carson, Colorado
P: 719-***-****
40 hrs/w, $36,000/yr
Typed, edited, formatted, and printed a wide variety of documents for
office staff, including policies, correspondence, reports, technical notes,
presentation, and briefing material in accordance with established
guidelines and procedures; Used various types of software to include
databases, graphics, spreadsheets, and word processing systems; Edited
material and makes necessary corrections in grammar, punctuation, spelling,
and format. In processed and out processed all hospital staff, to include
Providers, Nurses, Administration staff, WTU Soldiers and staff, and Red
Cross Volunteers; Updated the training database for hospital employees;
Processes RPAs (hiring actions) for the department and attends monthly RPA
meetings; Maintained and ordered supplies as requested by staff members;
Scheduled meetings and classes using the Microsoft Outlook calendar;
Processed travel requests and paid registration fees using the government
credit card.
Medical Support Assistant 03/06
- 04/07
DiRaimondo Family Medical Clinic S: Rhonda
Burton
Fort Carson, Colorado P:
719-***-****/2048
40 hrs/w, $28,000/yr
Provided a wide variety of clerical and administrative office support
duties involving specialized medical and technical terminology. Greeted and
signed-in incoming active-duty patients for routine and specialty
appointments. Received visitors and calls making decisions whether to refer
to applicable levels of management. Routed incoming patients and visitors
based upon knowledge of programs and procedures of Fort Carson MEDDAC
Command and outlying Troop Medical Clinics. Served as liaison to patients
by providing advice on procedures, requirements, and other matters
necessary to access TRICARE resources. Followed strict patient
confidentiality guidelines as directed by HIPAA privacy laws. Maintained
the office calendar for physicians, nurse-practitioners, and specialty
providers and submitted individual time and attendance records. Developed
organizational and multi-tasking skills by arranging duties in order of
priority. Adapted well to various types of office software.
Human Resources Assistant 10/04-
01/06
Director of Human Resources/Adjutant General
S: Eric Birdsong
Fort Bliss, Texas
P: 915-***-****
40 hrs/w,
$28,000/yr
Maintained and accounted for over 1500 soldier Military Personnel Files;
Established and maintained all required forms, records, and files
pertaining to assigned work; Made additions, revisions, or deletions to
records or files to keep them current, complete, and accurate in accordance
with regulations, policies, and procedures; Organize and maintain files,
records, manuals, and other related materials; Processed Good Conduct
Medals for qualifying soldiers with three years active duty; Conducted
local record background checks; Prepared Statements of Service for soldiers
requesting a Veterans Affairs home loan; Reviewed citizenship applications
for accuracy and completeness; Completed Computation of Service to correct
soldiers Basic Active Service and Pay Entry Basic dates; Scheduled
appointments for soldiers to update their records for promotion boards;
Updated soldiers Enlisted Record and Officer Record Brief to ensure they
are accurate; Updated casualty documents, such as the DD Form 93 and Small
Group Life Insurance; Informed soldiers if casualty documents are outdated,
needed changes, or were missing; Used a variety of database systems, to
include E-Milpo, Topmis, Pernet, and Edas. Prepared and typed a variety of
correspondence, reports, forms, and requisitions using a personal computer.
Comprehensive knowledge of maintenance of Personnel Qualification Records,
Military Personnel Record Jacket, E-Milpo transactions, in-processing of
military personnel, procedures to take in conducting a records review/audit
and posting of changes to documents.
Personnel Administrative Assistant/Manager
06/00-06/04
United States Army Honorably
Discharged
South Carolina; South Korea; Fort Bliss, Texas
Proofread correspondence to ensure format and content were correct;
Answered inquiries from staff and advised personnel on administrative and
clerical matters; Set up and maintained logs, rosters, charts, and graphs
to track correspondence; Prepared and typed a variety of correspondence,
reports, forms, and requisitions using a personal computer; Performed
updates and printed reports from a database system known as eMilpo;
Completed the First Line Supervisor Course; Processed Noncommissioned
Officer Reports in a timely manner; Chosen as Employee of the Year for
outstanding performance; Performed customer service on a daily basis for
walk-ins; Proficient in Microsoft Office and Excel; Prepared and Processed
recommendations for awards; Monitored requests for promotions and arranged
promotion ceremonies; Comprehensive knowledge of the Army Promotion System
Process; Processed personnel action requests for identification cards and
tags, leaves and passes, information management, orders for temporary duty
and travel, personnel processing, training, and reassignment; Provided
guidance and assistance; Processed incoming and outgoing materials such as
mail, correspondence, and other forms of written communication; .Received
numerous awards for Administration excellence
Education
05/12 Master's of Social Work, GPA: 3.83
University of Denver, Denver Colorado
Adult and Late Life Challenges Clinical Track; Animal Assisted Social Work
Certificate
04/10 Bachelor's of Arts in Psychology, GPA 3.85
Argosy University, Denver Colorado
With concentration in substance abuse
05/00 High School Diploma
Chamberlain High School, Chamberlain South Dakota
Skills
Typing Speed: 40-45 wpm.
Proficient in Microsoft Word, Excel, and Power Point.
Proficient with ALTHA and CHCS.
Received several awards for job excellence while I was an active duty
Soldier and a civilian employee.
Current BLS certified until June 2015
Contact this candidate