Customer Service Sales

Armando Medrano

*** ******* ********, ***** *****

Cell Phone: 281-***-****, E-mail: **********@*****.***

PROFESSIONAL PROFILE

• 15 years retail / customer service experience

• Detail oriented, results driven

• Strong focus on problem solving

• Bilingual, fluent in English and Spanish

EXPERIENCE

BAE Systems - Sealy, TX March 2005-Present

Quality Group Lead

Participated in quality inspection processes of a large defense manufacturing plant, fabricating and assembling tactical

vehicles for the US Army. Interaction with manufacturing engineers, production workers, and customers on a regular

basis to improve customer satisfaction through standardization and refining the manufacturing techniques.

• Experienced in supervising small teams on various quality final inspection projects.

• Involved in departmental, and new project problem solving meetings, received BAE Chairman’s Award for my

efforts

• Assisted in employee placement, training, and disciplinary measures

• Audit internal processes and procedures

A & M Mobile Home - Columbus, TX April 2004-Present

Business Owner

Initiated a successful mobile home / RV retail parts business from startup.

• Operated and managed all business aspects from inventory, sales, marketing, and customer service

• Continuously planning and improving product lines

AL & M - Sealy, TX April 2003-March 2004

Sales Floor Supervisor

Supervised daily sales floor operations, including assisting customers.

• Setup monthly sales ads promotions, and created custom product end cap displays

• Created a safe work environment for employees and customers

Columbus Autoplex - Columbus, TX February 2000-April 2003

Parts Manager

Supervised general daily operations of the parts department for a Ford dealership, which included retail and wholesale.

Worked closely with service, new & used car departments to ensure first class customer service.

• Managed store inventory & stock levels

• Disposition & coordinated warranty claims

• Determined store PIP return (idle inventory returns) allowance

• Established successful outside sales program to surrounding county vendors

EDUCATION

Associates Degree in Applied Science

Wharton County Jr. College

Graduated 1991

Contact this candidate