Customer Service Medical
Resume:
Cecilia Lopez
Dallas, TX 75227
*****.*********@*****.***
Objective:
A full time Medical Office Specialist to work in healthcare or any office environments. Able to work and learn new things every day.
Qualifications and Skills:
* Good communication skills both verbally and written
* Great ability of customer service and interpersonal skills
* Well organized, detail-oriented, work well with others, and sociable
* Set goals and follow through
* Do multi-tasking
* Superior telephone, customer service, and computer skills
Technical Skills:
MS Word, MS Excel, MS PowerPoint, MS Outlook, Dentrix
Languages: English and Spanish, Conversational, Read-Write, Understand
Work and Volunteer Experiences:
Customer Service Associate Martin Luther King Jr. Family Clinic-Dental
March 12, 2012-November 16, 2012 Dallas, TX 2012
Scheduled patients’ appointment and confirming their appointment two days before the appointment day. Registered new patients gave them information about the clinic and how to set up an appointment for them. Counted money for the end of the day to see if everything counted out right based on the calculations on the computer. Scanned in documents on the scanner and placed them on the correct document center. Greet patients with a smile, and courageous manner. Did multitasking, answered calls from patients and making a patients appointment at the same time. Translated for the Dr. and dental assistants for Spanish speaking patients. Verified Insurances, private, commercial, traditional insurances. Calculated patients income to see if they qualified for low income discount. Maid sure to see if all documents and identification where place correctly on the documents and, all information of patients where typed correctly. My task was to check out, making patients next appointment day and verified to see if all information was put in correctly for the patient, by the end of the day I had to count the total earnings of the day and insert the total amount in computer.
Receptionist Robert Blocker Garland, Texas February-March 2012
Answered calls for clients and maid notes for the lawyer to return the clients missed calls, copied, sorted, and mailed documents. Explained briefly the lawyer’s duties, and what he can help them on their problems. Returned all missed calls from clients and answered their designated questions.
Secretary United Family Decks Dallas, Texas 2010-2011
Answered inbound calls, responded to customer inquiries, gave out estimates performed clerical duties, and created web page.
Volunteer St. Augustine Catholic Church Dallas, Texas 2009-Present
Assisted as a volunteer server for collecting donations for the church and assisted in the dining area and sold food products. Visited the nursing homes, and helped organize the carwashes.
Education and Training:
Training Clinic Mi Doctor Dallas, Texas 2011
* Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information.
* Answered telephones, direct calls and took messages. Compile, copy, sort, and file records of office activities.
* Operated office machines, such as scanners, and copy machines.
* Verify the insurances, scheduled appointments, linked and scanned the patient information.
* Faxed referrals to the clinics, and called patient to activate their appointment.
Certificate, Medical Office Specialist I Program, Richland College Garland Campus, Garland, Texas 2011.
* Healthcare Quality Performance, Medical Office and Filling
* Computers in Medical Office, EHR, Medical Terminology and Vocabulary
* Human Health Disease, HIPAA, Medical Law Ethics
* Insurance Billing, Coding, and Medical Emergencies
First Aid CPR and Training, American Heart Association, El Centro College, Dallas Texas 2011-2013.
High School Diploma, Skyline High School, Dallas Texas, 2010.
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