Customer Service Medical

Mary Tharian

Grace Towers, **East *rd Street, #*L, Mount Vernon, NY10550.

*914-***-**** * ******@***.***

Objective: To obtain employment as an Office Clerk.

Highlights:

• Over 10 years experience in the Clerical field, Customer Service Specialist

• Good computer skills, Windows 2000, MS Word, Excel, Power Point

• Multi Lingual – English, Hindi, Tamil, Telugu, and Malayalam

• Experienced in Medical Coding and Billing, and Medical Terminology

Experience:

2005-Present Urban League of Westchester White Plains, NY

Office Clerk / Information Navigator

• Perform combination of duties, bookkeeping, typing, computer, office machine operation,

• Excellent customer service, interpersonal, oral and written skills

• Communicate with customers, employees, and other individuals to answer questions,

• Compile, copy, sort, and file records of office activities, business and other activities

• Complete and mail bills, contracts, policies, invoices, or checks

• Complete work schedules, manage calendars, and arrange appointments

• Maintain and update filing, inventory, mailing, and database systems, manually/computer

• Able to work independently, and with others, good problem solving skills, able to train

• Ability to multi task, and meet deadlines, proficient in all skills and tasks

• Expert in finding jobs for the clients with the help of the information system

2000-2003 Sound Shore Hospital New Rochelle, NY

Medical Records Clerk

• Worked in very busy Medical Records Office, great under pressure

• Strong attention to detail, knowledge of Medical Terminology

• Experienced in medical billing and coding

• Kept records of materials filed or removed, using logbooks or computers

•Added new material to file records, and create new records as necessary

• Excellent time management and strong attention to detail skills

1999-2004 Atlantic and Pacific Tea Company Bronxville, NY

Customer Service

• Knowledge of principles and processes for providing customer and personal services

including customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction

• Ensured customers were satisfied with services, addressed any customer complaints

Education:

Masters Degree in English.

Bachelors Degree in Economics.

Certificates:

Certified Medical Terminology, Our Lady of Mercy Bronx, NY

Medical Records Coding/Billing, Our Lady of Mercy Bronx, NY

Certificate of Excellence in Office Skills, BOCES Valhalla, NY

Advanced Office/Computer Skills, American Career center NY, NY

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