Sales Customer Service

CHARLES BROOKS

*** ****** ****

Brooklyn, NY ****8

*********@***.*** 646-***-****

PROFILE: An enthusiastic, reliable, and hard working individual. Experienced in introducing,

explaining and demonstrating new scents and concepts. Dedicated self-starter with

excellent communication and persuasive presentation skills

OBJECTIVE: To secure a challenging position where my background in sales, client relations and administrative

operations would allow me to make a valuable contribution to a growing

organization.

EXPERIENCE:

9/2009 - Present BLOOMINGDALE’S, MACY’S HERALD SQUARE, New York, NY

Fragrance and Beauty Specialist

• Achieves $1K daily sales of high-end luxury fragrances for L’Oreal, Coty,

Chanel Perfumes, Clarins, P&G, Elizabeth Arden, Estee Lauder, LV&H, and

Beaute Prestige through active listening and exceptional customer service

• Successfully launches new fragrances and exceed sale goals for visual

promotions by providing product knowledge and effective sale methods

• Performed hands-on demonstrations and sold over 150 different fragrances

• Exercises a professional enthusiastic image in appearance, words and actions

• Demonstrates ability to develop good relationships with clients

• Works together with colleagues as a team player to help others meet there goals

in a fast-paced, energetic environment

• Creatively organizes displays and tailors gift sets and product packages to

customers specification for maximum sale productivity

11/2007 – 9/2009 BASIC RESEARCH-STRIVECTIN SKINCARE CO., New York, NY

BLOOMINDALE’S

Skincare and Beauty Specialist

• Sales Representative who developed and established over 400 client

• Established new accounts while servicing existing accounts, obtained orders

• Adjusted content of sales presentations; focused sales efforts on specific

customers; submitted orders; kept management informed of competitive

activities; monitored competition

• Provided numerous comprehensive skin care consultations, education,

emphasized product benefits and encouraged clients to purchase appropriate

skin care products

• Updated my job knowledge and skills by participating in educational seminars

four times a year

• Exploited selling opportunities at the retail level consistently with company

programs and strategies to positively influence sales

• Oversaw advertising, promotion, stock maintenance, and inventory control

OTHER SKILLS

• Proficient in Microsoft Office (Word, Excel) Able to type 60WPM

• Ability to multitask, work independently and diversely within a team

environment

• Extraordinary organizational, interpersonal and communication skills

(Bilingual Spanish/English)

EDUCATION: Borough of Manhattan Community College, New York, NY

2010-Present Associate in Arts (AA)

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