Customer Service High School

JERMAINE CORT

*** ******** ****** ********, ** 11207 347-***-**** ********@*****.***

Objective To obtain a position utilizing my knowledge and experience

while offering an opportunity for

growth and advancement.

Experience

October 2012-Present Delta

Airlines Jamaica, NY

Customer Service

. Responsible for loading and unloading baggage, cargo and mail

. Operated heavy equipment such as forklift and tow tug to move aircraft

in and out of gate

. Maintain and update spreadsheet with Bag count and flight information

. Service aircraft and ground service equipment

. Transfer loads from aircraft to facility

. Aircraft deicing

. Marshall aircraft to and from the gate

August 2007-September 2012 JetBlue

Airways Jamaica, NY

Customer Service

. Loaded and unloaded provisioning items for each flight

. Operated heavy equipment such as forklift and tow tug to move aircraft

in and out of gate

. Worked with leadership to determine workload and operational

priorities and assigned work accordingly

. Supervised and assisted in daily warehouse duties and shipping areas

. Tagged, lifted, and handled customer luggage

. Maintained and updated spreadsheet with inbound and outbound flight

information

. Met with various departments to discuss causes for flight delay

. Coordinated and accommodated customers during irregular operations

. Announced flight arrivals, departures and pre-board information via

public address system

. Communicated with various departments to help with flight on time

departure

August 2005- June 2007 NYC Department of Education

Brooklyn, NY

Paraprofessional

. Assisted disable students on a regular basis in providing

physical help and emotional support

. Provided classroom coverage during emergencies or when

teacher is absent and substitute teachers are not available

. Prepared materials and assist in the delivery of the

educational program utilizing various teaching aides, such

as bibliographies, charts and graphs

. Conferred with parents on progress of student via phone or

email

. Prepared, administer, and grade examinations

. Presented subject matter to students using lecture,

discussion, or supervised role playing methods

Education

2002-2004 Pacific High School

Brooklyn, NY

High School Diploma

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