Customer Service Vice President
Resume:
JAMES M. HARTWICK
Cell
*********@*******.***
UNITED/CONTINENTAL AIRLINES
May 2007-Present
Customer Service Agent- Expedited the loading and unloading of freight,
mail, and bags on all types of Continental Airlines aircrafts. Certified to
drive and operate all ground service equipment ( can loaders,belt
loaders,tugs, and pushback tractors). Marshaled all Continental aircraft
in and out of gates.
BROAD FINANCIAL
February 2010- July 2012
Vice President/Business Development - Established marketing plan for the
Ultimate IRA and Solo 401K retirement accounts. Employed the use of print
advertising with newspaper inserts. Created brochures for use in gorilla
marketing. Developed scripted cold calling plan and recruited personnel to
employ these strategies.
NEWPORT ENERGY, INC.
September 1997-February 2008
Vice President / Cofounder - Organized the establishment of Newport Energy
Inc.'s corporate structure. Interviewed employees during the employment
process and evaluated our employees for their annual performance reviews.
Supervised the clearing process, automatic billing system and Accounts
Payable.
Arbitrage Telephone Clerk - Quoted the Unleaded Gasoline futures market
to trade and institutional brokers. Supervised the proper execution of
customer orders, (calendar spreads, intermarket spreads, butterflies,
condors, as well as outright orders) in a timely and efficient manner, with
due diligence.
TAFARO BROKERAGE
July 1995-September 1997
Telephone Clerk - Received various types of unleaded futures orders (crack
spreads, intermarket spreads and monthly orders). Supervised the
allocation of broker's and customer's trades
CERTIFICATIONS
New York State Licensed Security Guard
Eight Hour Pre-Assignment for Security Guards
Sixteen Hour On-The-Job Training Course for Security Guards
New York Citywide Fire Guard for Impairment
CPR
EDUCATION
William Paterson College of New Jersey- Business Administration
Bergen Community College- Associates Retail Business Management
REFERENCES
Available upon request.
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