Nurse Practitioner Customer Service
Resume:
Uniondale, NY ***** ***********@***.***
Darlene McKinzie
Objective To obtain a position in customer service
Experience Feb 2011- Nov 2012 Matrix Medical Network
Uniondale, NY
Member Schedule Specialist II
Responsible for managing daily home assessment
visiting schedule for Nurse Practitioner's. Take
inbound calls from Nurse Practitioner's to
troubleshoot scheduling issues, member
cancellations, reschedule members when necessary,
make outbound calls to inform NP's of schedule
changes or . Manage a number of NP's schedules to
complete out and record the outcome for every visit
daily. Utilization of Outlook.
Sept 2010-Feb 2011 Matrix Medical
Network Uniondale, NY
Member Schedule Specialist I
Call members under various health plans and soft
sell them to take advantage of wellness assessment
program.
Make sure members understand the nature of visit and
benefits of having assessment done.
Schedule visits with visiting nurses; responsible to
fill all available slots daily to ensure nurses have
work schedules entirely filled.
1999-2010 Same Day Service New York, NY
Sub-contractor
Manages a route of eight pharmacies in Nassau
County.
Pick up prescriptions and other store items for home
delivery.
Liaison between customer and pharmacy concerning any
problems that arise also responsible for monies
collected.
1986-1996 Dale Carnegie & Associates Garden City,
New York
Research Team Member
Responsible for putting together a monthly sales
bulletin for company sales team.
Kept accurate record and reports of participation
from top Fortune 500 companies.
Filled in for switchboard operator when necessary.
1994 -1995 Chase Manhattan Bank
Hicksville, NY
Call Center Rep
Making outbound calls to perspective chase credit
card members.
Selling the benefits and incentives for becoming a
card holder.
Also taking inbound calls for client services when
necessary.
This was a part-time position thru a temp agency for
supplemental
income.
Education 1975-1979 Aberdeen High
School Aberdeen, MD
All academic courses including clerical courses.
Graduated.
1986 Dale Carnegie
Courses Garden City, NY
Dale Carnegie Public Speaking and Human Relations
course
Prepares individual to speak with confidence before
any audience, practical applications in human
relations for effective communication.
Dale Carnegie Sales Course
Intensive 6 week course in effective sales
presentation.
Interests Health, fitness and nutrition. Sunday school
teacher and youth mentor.
Skills Outlook, Microsoft Word, Excel, Internet Savvy,
HIPPA certified, Sales Rep skills, Call Center Rep
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