Customer Service Representative
Resume:
Morghan Hayes
Palm Harbor, FL 34684
Cell: 813-***-****
E-Mail: *******@*****.***
Career Overview
Highly enthusiastic customer service professional with 8 years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Results-driven teacher and event planner with proven ability to establish rapport with clients.
Positive and adaptable employee.
Responsible teacher with excellent communication skills demonstrated by 6 years of teaching experience.
Motivated, enthusiastic educator with 5+ years experience fostering a cohesive student learning atmosphere.
Enthusiastic VPK teacher with exquisite patience
Multi-task-oriented
Responsible and creative
Core Strengths
Active listening skills
Courteous demeanor
Energetic work attitude
Teaching, tutoring and counseling
Experience working special needs students
Adaptive team player
Customer service expert
Writing skills
Proofreading/editing
Motivating students
Interactive teaching/learning
Performance assessments
CPR/First-aid certified
Excellent reading comprehension
Active listening skills
Clear public speaking skills
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Lesson Planning:
Introduced new learning methods to ensure total comprehension for all students.
Developed new learning center for reading assistance.Goal Setting
Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
Work Experience
January 2005 to March 2007
Sweet Bay Supermarket Tampa, FL
Customer service and Cashier
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Organized the store by returning all merchandise to its proper place.
Processed merchandise returns and exchanges.
November 2007 to Current
Kids R Kids Tampa, FL
teacher
Developed interesting course plans to meet academic, intellectual and social needs of students.
Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
Performed student background reviews to develop tailored lessons based on student needs.
Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.
Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
Designed lesson plans focused on age and level-appropriate material.
Educational Background
St.Pete College Tarpon Springs, FL
Bachelor of Science Public Relations
Coursework in Business, Marketing and Communications
Going for Bachelors in Public Relations
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