Customer Service Medical

Location:

Posted:

October 15, 2013

Gina McCallister

Spokane, WA 99205

Education

Eastern Washington University, Cheney WA Yakima Valley Community College, Yakima WA

Bachelor of Science 2007 Associate of Arts 1995

(Biology) (General Studies)

Skills and Abilities

• Proficient with Microsoft Office Suite computer software programs

• Organizational and analytical skills

• Good communication skills and professional customer service

• Strong work ethic, desire to learn

Work Experience

Washington State University Spokane, WA

Animal Lab Tech 1 March 2013 to Sept 2013

Duties:

• Perform/record daily cage count, animal census.

• Data entry of monthly charges and year end totals in Excel for billing purposes.

• Maintain good relationships with Principle Investigators to support them with their needs.

• Proper care and welfare of animals in a high security facility.

National Medical Management Spokane, WA

Insurance Accounts Receivable Representative October 2008 to March 2013

Duties:

• Initiate, monitor and follow up on insurance payments for patient accounts.

• Receive, educate and troubleshoot patient billing problems via telephone.

• Utilize Microsoft Suite, MicroMD, Advanced MD and other web-based software programs.

• Maintain confidentiality of all patient demographics, medical and financial information at all times.

Academy of Little Bears Spokane, WA

Childcare worker Sept. 2003 to July 2008

Duties:

• Planned and supervised activities of children

• Maintained order, security and sanitation of the facility

• Kept complete and accurate daily records

• Implemented behavior modification techniques as instructed