Customer Service Training

Demetrius Davis, Sr.

**** ******* **. ******, ** 75241 972-***-**** cell 214-***-**** email ********@*****.***

Objective: Customer Service Supervisor or Management

10+ years of varied experience in administration

6+ years in training and management

Ambition, resourcefulness and ability to thrive in challenging environments

Decisiveness, sound judgment and confidentiality in formulating complex business decisions

Vision and demonstrated capacity for identifying and capitalizing on opportunities for change

Innovative approach to solving problems

Strong communication skills and ability to establish rapport with a diverse range of personalities

CUSTOMER SERVICE MANAGEMENT

PROCESS MANAGEMENT TRAINER

SELECTED PROJECTS AND ACHIEVEMENTS

Received acknowledgements for going above & beyond my normal job duties.

Developed a training procedure called “Real World”.

C A R E E R PAT H

Parts Assembly Sew Eurodrive, (Dallas, TX) 2011

- 2012

Trained other employees. Responsible for controlling the order flow for the warehouse. Assembled motors

and varies gearboxes.

OTR Truck Driver Stanley Freight, (Dallas, TX) 2007

- 2011

Processed payment collections and depositing of funds. Responsible for loading and unloading trailers.

Training Supervisor ICT Group (Virgin Mobile), (Dallas, TX) 2002

- 2007

Provided weekly employee’s training schedules and developmental reports for senior management.

Responsible for training new employees. Conducted training for new employees. Produced quality control

through side by side and shadow employee monitoring. Implemented & coordinated new divisional

procedures for the company, called “Real World.” Demonstrated efficiently with all levels of the company

and motivational skills.

PROFESSIONAL DEVELOPMENT

Microsoft Office Training (Word, Excel, PowerPoint and Outlook)

Customer Service Training

Escalation Supervisor

LNP Training

AS400

Automatic Dialer

Class A CDL (Doubles, Triples and Tanker endorsements)

Retail Food Management Certification #000********

E D U C AT I O N

Attended University of Arkansas at Pine Bluff 1993 - 1995 (part-time)

Graduated Wilmer Hutchins High School 1989 - 1993

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