Management Process

Personal Details :

Name : - Mrs Ranjana Chakraborty

Contact Number –- 075********(Mobile);

Residence --- Solihull, B91 2LA

Email id --- *.***********@*******.**.**

Available to work from – straightaway

Education

Bachelors in Computer Science, 2002,Kalyani University India **UK equivalent

Undergradute)**

Post-Graduation in Computing (2005, University of Liverpool, UK)

Post-Graduation in Business Administration (2006,LCCMS, London, UK)

Certification Summary

Pega (Business Process Management tool)– Certified Master BlackBelt and

Certified Business Architect

ARIS(Business Process Management Tool) – IDS Scheer,UK

Profile Overview

I have nearly 4 years’ experience in Business Analysis and client liaising and coordinating with various

Internal Departments for Business process implementation, Preparing Test Strategy and Test planning. I

have been involved in Requirement Analysis, Gap analysis, Reviewing Test Scenario, Controlling

Change Management process.

I have a strong background in Process modelling, Data Analysis and Business Process Improvements.

Have experience of working in Finance department (Account Receivables, Collections, Reconciliations)

and Software Development specializing in Client-Relation Management and Business Process

management using tools like PEGA, APPIAN, ARIS. Also worked with Testing teams (Manual Testing) to

build test plans, test cases to demonstrate system functionality.

Have organized multiple one-to-one training sessions for internal departments within the same location

and across locations via Tele/Video conference, I have extensive experience in conducting Knowledge

Transfer. Well conversant in using MS – Office package :- Excel, powerpoint, Word, Access etc.

Experience Summary

Some of major responsibilities have been:

As a Business Analyst,Cognizant Technology Solutions, India(Nov 2010 to Feb 2012):

Major IT transformation projects for : 1) Leading US based healthcare company to improve health

solution in pharmacy

2) UK Insurance and pension provider to achieve broader organizational strategy

Responsibilities:

• Analysing AS-IS business process model

• Analysing customer requirement and its technical feasibility with respect to gaps in existing

process models

• Capturing, modelling, tracking issues/changes and version management.

• Liaising with Development and Testing teams in effort estimation using Story point

estimation technique.

• Liaise with Clients for Business clarifications.

• Prepare and review of project Artefacts: - Use cases/user stories, U/I specs & mock up

screens, Data Model/dictionary, Logical Meta models, Business capability mapping

document etc.

• Reviewing - Test Scripts/High Level Testing Scenario/Unit Test cases.

• Supervising – functional testing/system integration tests/smoke tests/regression tests

Technical Knowledge and Tools used:

PegaRules Process Commander v6.1 (with PMF)- Application profile and Accelerator to

generate Use Cases and Process Flow Diagrams

Appian – BPM tool to review Application coding written by Software developers, add

process maps, actors

Traceability Matrix and Non-Functional Requirement Matrix – Creation and

Maintenance using MS-Excel

MS-Visio 2007 - To create Process flow Diagrams

Powerpoint – To create Process Flow Diagrams

Bugzilla Tool- Used ‘Bugzilla’ as a tool to log and record outputs of UAT and versioning

‘Change’ Management to report back to the client

As a Client Liaison Associate Intrum Justitia Ltd, Liverpool,UK(2005 – 2008) : Job entails

overall management of client accounts with the company ensuring debt recovery and credit

management of clients on behalf of clients.

Responsibilities:

• Planning to effectively meet the business needs of Key clients like eBay, Paypal, Royal

Bank of Scotland, Natwest Bank, HSBC and various other UK /US based commercial

clients.

• Develop and implement plan for assigned projects, deliver liaison strategies by working

directly with accounting, billing and collections teams.

• Ensure all IT work supports and maps to the business units’ strategy and tactical plans.

• Perform Business/Functional and statistical analysis using BUSINESS OBJECTS.

• Using CASEFLOW took care of Master- client set up, business loading, account query...

• To work in partnership with the Management/Business Development teams and contribute

project information to compile company editorial content/produce newsletter.

• Liaising with clients via telephone/video conference to conduct/review client issues

• Achieve revenue budgets/Key Performance Index as outlined in business plan.

• Conduct training for members of sister offices based all across Europe

Technical Knowledge and Tools used.

ARIS – BPM tool used to document and map entire business processes of the company

including Organizational Hi-erarchy

Business Objects – used to pull ad-hoc reports for clients based on various filtering

criteria

Citrix Caseflow Application – To load cases on to the system

MS-Excel – Used to carry out month end reconciliation work for clients

As a Finance System Administrator Intrum Justitia Ltd, Liverpool,UK(2008-2009):

Responsibilities:

• Validating and Loading Data and monitoring data integrity on Company systems using

SUN, NAVISION.

• Processing invoices by converting accrued company cash collection, identify any mis-

postings

• Preparing of monthly work schedules/deadlines and monitoring the actual progress against

these schedules.

• Managing weekly cash prioritisation/monthly budgeting, reporting, reconciling of

client/sales invoices, validating cash forecast trend, collating receipts using BUSINESS

OBJECTS.

• Generation/Maintenance of Purchase Orders, Payment reports for BACS/Cheques

• To allocate clients’ invoices using NAVISION, SUN.

• Posting journals and batches, managing VAT accounting and reporting, maintaining

General Ledger of Receivables/Payables.

• Analysing existing portfolios, assisting in development of accounts

• Liaising with auditors, accounts payable, team members to ensure processes are

documented and that group financial procedures are observed.

Technical Knowledge and Tools Used :

‘SUN’ system – To allocate clients’ invoices

‘NAVISION’ system – To allocate clients’ invoices, posting VAT

Gap Year since Last Job – for Maternity Leave.

Contact this candidate