Customer Service Sales
Resume:
Sasha Flanagan
***-** ***** ******* *******, Apt 417 Jamaica, NY 11435
E-mail: *****.**********@*****.*** Telephone: 732-***-****
Organized with exceptional follow through abilities as a Manager
Strong interpersonal skills: proven ability to work well with individuals at all levels.
Dedicated, punctual, flexible individual; achieved a reputation for excellent
communication skills.
Detail oriented and able to multitask effectively
Over 6 years of management experience
Contact renewal Community outreach
Sales development Ability to train in knowledgeable protocols
WORK EXPERIENCE
RECEPTIONIST - Alcoa - New York, NY - July 2013 to Present
Welcomes visitors by greeting them in person or on the phone, refer inquires and
directs visitors to appropriate departments safely upon arrival.
Answers and transfers all incoming calls to 2600, executives and admin offices.
Maintains tax log sheet.
Monitors the security screen for all floors, directs and redirects outsiders
Maintains all admin out of office logs
Coordinates video conferences and conference room bookings.
Works on special projects for administrative assistants
Responsible for updating all lists for transfers in and out of office location; internal
and exiting, floor plans, telephone directory, emergency contact list, budget list for all new
hires.etc
SKILLS USED
Proficient in Microsoft office
Telephone Switchboard Operation.
Excellent Verbal Communication
Listening, Professionalism, Customer
Focus, Organization, Informing Others, Handles Pressure,
Great judgment and self confidence
DIRECTOR OF FIELD OPERATIONS
The Academic Advantage - New York, NY - August 2012 to November 2012
Oversee Supplemental Education Services by ensuring the smooth operations of tutoring
programs in New York City.
Managed the maintenance and distribution of materials; coordinating dissemination and
collection of attendance documents and student records; tracking assessments and
administering surveys to gather qualitative and quantitative data; overseeing daily
operations and quickly resolving issues as they arise.
Worked with school district to ensure compliance with all SES regulations in terms of
registration and enrollment, assessment and reporting, and personnel eligibility.
Managed operational functions including payroll and district invoicing, and the
reporting of each.
Oversaw the accurate tracking of student program hours.
Oversaw the tracking of course expenses and the processing of invoices.
Oversaw distribution and implementation of recruitment materials, training materials
and curriculum to field staff
Oversee Asst. Director and part-time and full-time office support staff, ensuring that
work is done effectively and efficiently.
Oversee hiring of field support staff and tracking compliance in personnel database.
DIRECTOR OF DEVELOPMENT
The Academic Advantage - January 2012 to June 2012
Developed and managed after school programs in NYC public schools.
Managed a staff of over 400 employees
Supervised a region of 600 enrolled students.
Trained staff on TAA protocols.
Trained staff on New York City Department of Education protocols.
Audited and Approved Payroll.
Maintained relationships with stakeholders and parents.
SITE MANAGER
The Academic Advantage - August 2011 to January 2012
Manage academic after school programs.
Trained staff of TAA protocols.
Trained staff on community outreach.
Effectively communicated with school stakeholders, parents and faculty to maintain
successful student enrollment and attendance.
SITE MANAGER
The Princeton Review - New York, NY - October 2006 to August 2011
Manage academic after school program.
Successfully enrolled over 3,000 students
Effectively ran the largest programs
Experience training part time program managers, teachers and program aides.
Responsible for meeting profit margins
Effectively communicate with school stakeholders, parents and faculty to continue
genuine partnerships and build new relationships
Ensured educational learning of after school students by teachers
Secured continual partnerships by gaining new contracts.
Processed payroll for over 35 employees on a bi-weekly basis
Conducted weekly meetings with program staff and teachers.
Organized events for parent participation and student recognition
Order curriculum and supplies for over 600 students
Student outreach, registration duties, forms processing, mailings and incentive planning.
RETAIL SALES ASSOCIATE
ANNIE SEZ - August 2006 to October 2006
Provided a positive customer service attitude and selling as a priority
Demonstrated knowledge of store products, which I utilized to build sales revenue
Practiced suggestive selling techniques to related items in order to drive multiple unit
sales
Properly executed all systems and procedures to ensure efficient transactions
Handled customer returns graciously
Comprehended, maintained and followed Dr. Jay's store policy and procedures
Shared operational responsibilities of the department as customer traffic allows
Achieved company sales productivity and credit solicitation
Adhered to weekly work schedules and flexibility to the needs of business
Maintained merchandise presentation standards and ensured that merchandise is
replenished on the selling floor
PROGRAM AIDE
PLATFORM LEARNING - March 2006 to June 2006
Provides a vital service to our Program Managers and Program Specialists
Student outreach, registration duties, forms processing, mailings and relationship-
building.
Communicates with parents and guardians, confirming student attendance, distributing
snacks, escorting students to and from classrooms and various administrative tasks.
EDUCATION
Associates in Liberal Arts
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
February 2006 to 2008
ADDITIONAL INFORMATION/ SKILLS:
Computer Literature in Windows 2000
Microsoft Word, Excel, Power-point
Internet Savvy, Email
Professional Appearance and Manner
Very Responsible
Great Sense of Humor
Demonstrates an energetic and positive attitude
A team player who possesses the ability to work in a learning environment
Contact this candidate