Customer Service Manager

CaroleAnn Vukosavljevic

**-** **** ******

Middle Village, NY 11379

Cell: 646-***-****

**************@*****.***

OBJECTIVE

To obtain a managerial or administrative position with an organization specializing in customer

service.

WORK EXPERIENCE

Nordic Interior, Inc., Accounts Receivable/Bookkeeper July 2013-September 2013

• Perform the day-to-day processing of financial transactions to ensure that all finances are

maintained in an effective, up to date and accurate manner.

• Responsible for entering invoices, payments, and waivers using Timberline software.

• Monitor client payments and deposit all checks through the online banking system.

• Send monthly billing statements to clients and assist with any customer service issues.

• Record estimates and change orders for all projects and jobs.

• Provide administrative support in order to ensure effective and efficient office operations.

DGA Pharmacy Corporation (DBA Salzman Chemists), Manager January 1996-May

2013

• Proactively performed multiple functions such as ensuring customer satisfaction through

monitoring operational workflow, preventing errors and maintaining paperwork.

• Responsible for private house charging system of approximately 200 private accounts

payable and receivable; entering daily purchases on the computer and generating monthly billing

statements.

• Led and supervised all cashiers and deliverymen throughout their shifts, developing open

communication and teamwork among pharmacy staff in order to improve operations.

• Performed daily bank deposits and received money for register drawers.

• Organized and set up cash drawers, maintained weekly time sheets and daily delivery sheets

for cashiers and deliverymen while ensuring the accuracy of each.

• Responsible for receiving all drug orders and over-the-counter (OTC) merchandise daily.

• Monitored the front-end to make sure patients are receiving their medications in a timely

manner and are taken care of appropriately while creating a friendly and welcoming environment

for both customers and employees.

• Assisted pharmacists with patients/customers daily as necessary, including answering

telephones and taking daily orders for medications and refills.

SKILLS

Timberline

Microsoft Office

McKesson Pharmacy System (Pharmaserv and RX Processing)

Punctual, hardworking and dedicated with great initiative and leadership skills

REFERENCES

Available upon request

Contact this candidate