Customer Service Management

JASON CLARK

**** ****** **** *****, *** ***

Fayetteville, NC 28311

Home Phone: 910-***-****

Email: ********@******.**.***

US Citizen

Social Security Number: xxx-xx-8390

PROFESSIONAL PROFILE

Highly accomplished and solution-focused CONTRACTING OFFICER’S REPRESENTATIVE

with a proven record of performance in technical fields including lifecycle contract

administration and acquisitions. Experience in managing the procurement of all types of

equipment, supplies and/or services using multiple acquisition strategies as well as providing

contract analysis and administering contract specifications, including technical contract

validation and verification. Highly skilled in performing price/cost analysis, monitoring

contractor's performance, and performing work associated with termination of contracts. An

experienced leader and effective communicator with exceptional problem-solving, decision-

making, planning, and analytical skills. Expert oral and written communicator with advanced

customer service, negotiation, project planning, and information management competencies.

Substantial exposure, both academic and professional, to general business principles, contracting

principles, and effective business practices and market conditions. Mature values and strong

work ethic. Active Secret Clearance. B.S. in Finance.

WORK EXPERIENCE

10/2011-Present, PSYCHOLOGICAL OPERATIONS (PSYOP) Non-Commissioned Officer

(NCO), E-5, United States Army, Zamboanga City and Manila, Philippines, 50 hrs/week, CPT

Christian Nicolas, 619-***-****, may contact.

PART 1 of 2

CONTRACTING/ACQUISITIONS EXPERTISE: Function as CONTRACTING OFFICER’S

REPRESENTATIVE (COR) for two PSYOP elements while deployed to the Philippines. Provide

direct oversight for the planning, funding, procuring, and accountability of vendor services for

contracts totaling over $325,000. Use knowledge of the Federal Acquisitions Regulation (FAR),

contracting principles, policies and procedures to plan and organize contractual activities during

the procurement of standard and specialized items and services. Integrate and execute contracts

and memoranda within cost, schedule objectives, performance, system supportability

requirements, acquisition baselines, Statements of Work (SOW), and source selection. Review

requisition packages for adequacy, consistency, and compliance with administrative, regulatory,

and procedural requirements. Prepare acquisition plans and review acquisitions and vendor

information packages. Compare information, including quotes and technical/price proposals,

determining best value, and notify vendors of rating results. Negotiate terms and conditions for

best/fixed price contracts. Provide acquisition support and offer guidance to personnel,

administrative officers, and managers.

Page 2 of 4

JASON CLARK

PRE-AWARD AND POST-AWARD PROCESSES: Assist in pre- and post-award acquisitions

from initiation through award. Provide advice on source selection. Coordinate pre-award

simplified acquisition activities including market research, cost estimates and price studies.

Compile complete bidders' list from qualified applications. Participate in building Performance

Work Statement for the contracts. Function as PAY AGENT responsible for the physical payment

of funds to local companies for goods and services.

ENSURE ALL ACQUISITIONS ARE IN COMPLIANCE WITH THE FEDERAL

ACQUISITIONS REGULATION (FAR) AND OTHER GOVERNMENT LAWS,

REGULATIONS and United States Army policies and procedures. Ensure all contracts and other

authorizing documents include all required, relevant and legal clauses outlining the terms and

conditions related to particular transactions. Authoritative source of information on relevant

laws, regulations, policies and procedures. MONITOR CONTRACTOR PERFORMANCE and

deliverables to ensure compliance with contractual guidelines and specifications. Provide

consistent oversight of contractor performance through telephone conversations, correspondence,

site visits, inspections, progress reports, and analysis of contractor metrics, for compliance with

performance standards, applicable laws, delivery schedules, payment provisions, inspections,

progress reports, and other contract requirements. Oversee contract cost management.

CONDUCT MARKET RESEARCH and cost and price studies in a foreign country in order to

request the appropriate amount of funding for contracts as well as to identify available vendors,

costs of services, and other information in support of the acquisition process. Gather, research

and investigate data and vast amounts of complex information ensuring accuracy and validity.

Review and analyze requirements and determine the most efficient method of acquisition.

Consider budget, contracting method, contract type, source selection, delivery, and contract

administration. Determine most advantageous method of acquisition.

PROJECT MANAGEMENT AND TEAM LEADERSHIP: Serve as a PSYOP NCO with

regional responsibility of Southeast Asia. Supervise, coordinate, and participate in the analysis,

planning, production and dissemination of strategic, operational, and tactical level Military

Information Support Operations (MISO) programs and products in support of U.S. Pacific

Command (USPACOM) and Special Operations Command Pacific (SOCPAC). Led strategic

efforts in developing a survey used to assess foreign military units. Designed, developed, and

administered a survey in three different languages to over 200 foreign military personnel. LED

AND DIRECTED three soldiers from the Target Audience Analysis Team (TAAT). Efforts

resulted in major updates to three PSYOP programs.

PART 2 of 2

DISPLAY OUTSTANDING ORAL COMMUNICATION AND INTERPERSONAL SKILLS in

the performance of duties. De-conflict and effectively coordinate internal and external planning

efforts requiring the consensus among partners. Responsible for securing assistance with U.S.

Military members, DoD Civilians, and Department of State personnel during contract execution.

Facilitate meetings and high-level briefings with senior foreign military officials, government

personnel, Department of State personnel in the Embassy, and senior-level U.S. military

personnel.

Page 3 of 4

JASON CLARK

PREPARE AND EDIT WRITTEN CORRESPONDENCE, acquisition plans, purchase requests,

and statements of work. Ensure all written materials are grammatically correct, demonstrate

proper use of punctuation and word choice that are free from misspellings and other errors. Use

Microsoft Office, including Word, Excel, Outlook and PowerPoint to prepare and edit

correspondence and other written documents.

KEY ACCOMPLISHMENTS:

+ Saved U.S. Government over $90,000 by researching and securing more affordable

contractors.

+ Developed and implemented an analysis reporting program that resulted in the flawless

training of six soldiers with over 500 reports available worldwide.

+ Authored the original PSYOP strategy while deployed to the Philippines; outlining how all

future operations should be conducted.

+ Led a three Soldier team in training for, competing in, and subsequently earning the Naval

Expeditionary Warfare Badge.

+ Lauded in NCOER as “absolute trustworthy non-commissioned officer, fully committed to

mission success, performed all duties with the highest professionalism.”

EDUCATION

Indiana University

Indianapolis, IN

Kelley School of Business

Bachelor of Science - 2009

135 Semester Hours

Major: Finance

Relevant courses: More than 24 credit hours in accounting, finance, and business related courses:

Financial Management, Operations Management, Comparative Economic Systems, Intermediate

Corporate Finance, Management Decisions and Financial Reporting, Administrative Policy,

Intermediate Investments, Intro to Marketing Management, Money and Banking, Corporate

Financial Strategy and Governance, Analysis of Business Decisions, Human Resources and

Negotiations

Vincennes University

Vincennes, IN US

Completed Coursework - 2004-2006

Intro to Accounting, Intro to Managerial Accounting, Intro to Business Administration, Legal

Environment in Business. Business Communications, Intro to Statistical Theory in Economics

and Business, Intro to Microeconomics, Intro to Macroeconomics, Finite Mathematics

CERTIFICATIONS

Contracting Officer’s Representative, 2012

Page 4 of 4

JASON CLARK

JOB RELATED TRAINING

Overview of Acquisition Ethics, 2012

Combating Human Trafficking, 2013

Advanced Individual Training – Psychological Operations Specialist Course, March 29, 2010 –

June 4, 2010, Distinguished Honor Graduate

“For meritorious achievement while attending the Psychological Operations Specialist Course

03-10. Specialist Clark’s commitment to excellence earned him top academic honors throughout

the course.”

Airborne School, June 17, 2010 – July 12, 2010

Special Operations Language School – Thai, August 2, 2010 – January 31, 2011

Warrior Leader Course, June 13, 2011 – June 30, 2011, Distinguished Honor Graduate

“For outstanding achievement while attending Warrior Leader Course 09-11, Fort Bragg, North

Carolina. Your selection as the Distinguished Honor Graduate demonstrated your hard work,

academic, and leadership excellence and an unyielding desire to excel.”

Survival, Evasion, Resistance, and Escape, Level C, Full Spectrum (SERE-C High Risk),

September 19, 2011 – October 9, 2011

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Access)

MILITARY

U.S. Army, honorable discharge; E-5

Contact this candidate