Customer Service Quality Assurance
Resume:
DONNA PARIANTE
Boca Raton, FL 33487
**************@*****.***
QUALIFICATIONS SUMMARY
Executive administrator with 15 years of professional experience in increasingly responsible positions in
administrative management, customer service and dispatching.. Scheduler and proficient manager of
service and installation technicians in air conditioning and security industries.. Liaison between
customers, dispatchers and vendors.. Executive communicator and problem-solver with highly developed
listening and observation skills.. Extremely competent in management of multiple projects under tight
deadline pressures..
SELECTED ACCOMPLISHMENTS
Built, trained and managed precision teams to perform optimally in fast-paced customer service and
service industries.
Customer Service Supervisor handling customer complaints, quality assurance and customer satisfaction
ensuring a world-class level of excellence in service, client retention and customer referrals.
Liaison between customers, dispatchers, technicians and vendors.
Responsible for billing, customer/technician follow-ups to include assessment of go backs/return trips and
action to be taken.
Provide communication and quotes to customers/techs, ordering and tracking parts with vendors.
Maintain all company contractual agreements, databases and reporting systems.
Ensured company compliance and regulatory requirements were adhered to.
PROFESSIONAL EXPERIENCE
Rome Aire Services, Boca Raton, Dispatcher 2013
Alarm Partners, Delray Beach, Dispatcher 2011-2012
COPS, Devcon Security, Boca Raton, Dispatcher 2004-2011
Cross Country Staffing, Boca Raton, Compliance and Dispatcher 2001-2003
Artesyn Technologies, Boca Raton, Executive Assistant, IR Administrator 1992-2001
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