HADEEL ALI BOB
Riverside, CA 92507
+1-510-***-**** ******.******@*****.***
EXPERIENCE University of California, Riverside Riverside, CA
Graduate Teaching Assistant/Reader
09/11 – 09/12
Assisted faculty members with classroom instruction, exams, record keeping and other miscellaneous
projects.
Tutored and mentored students, corresponded with students on inter-campus communication system,
and met with students during office hours
Helped professors develop course plans, obtained materials needed for classes, including texts and
other materials, and prepared presentations for lectures
Lead discussion sections and delivered lectures to students
Created and wrote materials such as syllabus, visual aids, answer keys, supplementary notes, and
course websites.
Recorded attendance, assigned and managed course activities, and advised students about course and
assignment grades and progress
AT&T, Inc. Fayetteville, NC
Customer Relations Representative
05/07 – 03/09
Maintained customer accounts by recording and updating account information, maintained financial
accounts by processing customer adjustments
Resolved product and service problems by clarifying the customer’s complaint, determining the cause
of the problem, selecting and explaining the best solution to solve the problem, expediting correction
or adjustment, and following up to ensure resolution
Recommended potential products or services to management by collecting customer information and
analyzing customer needs
Prepared product or service reports by collecting and analyzing customer information
Utilized company procedure and protocol for resolving customer complaints and ensuring customer
retention
Contributed to team effort by meeting departmental retention rate quota and accomplishing related
results as needed.
Founders’ Capitol Group Riverside, CA
Junior Loan Officer
06/06– 10/06
Completed client applications
Built business partner referrals
Updated an maintained status of transactions for clients
Helped senior loan officers maintain pipelines
Assisted marketing coordinator in marketing projects
Contacted borrowers to initiate and facilitate loan and refinancing process
Coordinated document requests for submission from clients
HADEEL ALI BOB PAGE 2
Hard Hat Bid, Inc. Riverside, CA
Administrative Assistant
06/06 – 10/06
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems,
forms control, office layout, and budgetary and personnel requirements, implementing changes
Resolved administrative problems by coordinating preparation of reports, analyzing data, and
identifying solutions, provided information by answering questions and requests
Ensured operation of equipment by completing preventative maintenance requirements, calling for
repairs, maintaining equipment inventories, and evaluating new equipment and techniques
Maintained supplies inventory by checking stock to determine inventory level, anticipating needed
supplies, placing and expediting orders for supplies and verifying receipt of supplies
Completed operational requirements by scheduling and assigning administrative projects, expediting
work results
Maintained workflow by studying methods, implementing cost reductions, and developing reporting
procedures
Managed Health Network San Raphael, CA
Data Entry Specialist
06/03 – 10/03
Prepared source data for entry by opening and sorting mail, verifying and logging receipt of data,
obtaining missing data
Recorded data by operating data entry equipment, coded information, resolved processing
problems
Protected organization’s value by keeping information confidential
Accomplished department and organization mission by completing data entry project
Facilitated process of data migration from old to new system
Trained employees in the use and operation of new information database
General Nutrition El Cerrito, CA
Sales Person
06/02 – 10/02
Assisted in merchandising, housekeeping, and maintenance of displayed merchandise and floor
moves
Processed and replenished merchandise, monitored floor stock
Assisted customers in locating store merchandise, recommended merchandise based on customer
needs, and advised customers of store promotions and advertisements
Managed revenue of store, including handling cash, delivery of deposits to the bank, and deposit
reconciliation
Received and processed inventory shipments and facilitated layout and organization of store floor
El Cerrito City Hall El Cerrito, CA
Assistant to City Clerk
01/01 – 06/02
Answered main City Hall telephone line
Prepared and distributed agenda and documents prior to city council meetings
Developed and maintained a Records Management Program
Received and filed claims
Made public records available to the public
Facilitated communications between El Cerrito City Hall, and El Cerrito police and fire departments
HADEEL ALI BOB PAGE 3
El Cerrito Public Library El Cerrito, CA
Assistant Librarian
06/00– 06/02
Facilitated management of circulation desk such as processing interlibrary loans and reserve books,
supervised computer use and trained others in the use of library computers
Instructed patrons in the use of media and library equipment
Operated library equipment, answered telephone, received overdue books and fines
Compiled and maintained suspension list, reserved books and tags
Provided reference services for patrons, assisted in locating reference sources and instructed in their
use
Assisted in the promotion of programs for patrons, maintained the collection by recording items to be
mended or discarded by shelf reading and maintenance of library catalog.
EDUCATION University of California, Riverside Riverside, CA
Bachelor of Arts in Sociology, June 2006
Cumulative GPA: 3.3 /4.0 Specialties: Social Psychology
Criminology/Criminal Justice
Institutions and Organizational Sociology
University of California, Riverside Riverside, CA
MA/Ph.D program study in Sociology
Coursework GPA: 3.8/4.0
ACTIVITIES 09/10 – 02/11 Intern/Researcher, Laborers’ International Union of North America, Riverside, CA
01/09 – 01/13 Executive Member, Sudanese Association of North America, Fremont, CA