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Administrative Assistant Customer

Location:
Riverside, CA
Posted:
October 13, 2013

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Resume:

HADEEL ALI BOB

**** ****** **., **. **

Riverside, CA 92507

+1-510-***-**** ******.******@*****.***

EXPERIENCE University of California, Riverside Riverside, CA

Graduate Teaching Assistant/Reader

09/11 – 09/12

Assisted faculty members with classroom instruction, exams, record keeping and other miscellaneous

projects.

Tutored and mentored students, corresponded with students on inter-campus communication system,

and met with students during office hours

Helped professors develop course plans, obtained materials needed for classes, including texts and

other materials, and prepared presentations for lectures

Lead discussion sections and delivered lectures to students

Created and wrote materials such as syllabus, visual aids, answer keys, supplementary notes, and

course websites.

Recorded attendance, assigned and managed course activities, and advised students about course and

assignment grades and progress

AT&T, Inc. Fayetteville, NC

Customer Relations Representative

05/07 – 03/09

Maintained customer accounts by recording and updating account information, maintained financial

accounts by processing customer adjustments

Resolved product and service problems by clarifying the customer’s complaint, determining the cause

of the problem, selecting and explaining the best solution to solve the problem, expediting correction

or adjustment, and following up to ensure resolution

Recommended potential products or services to management by collecting customer information and

analyzing customer needs

Prepared product or service reports by collecting and analyzing customer information

Utilized company procedure and protocol for resolving customer complaints and ensuring customer

retention

Contributed to team effort by meeting departmental retention rate quota and accomplishing related

results as needed.

Founders’ Capitol Group Riverside, CA

Junior Loan Officer

06/06– 10/06

Completed client applications

Built business partner referrals

Updated an maintained status of transactions for clients

Helped senior loan officers maintain pipelines

Assisted marketing coordinator in marketing projects

Contacted borrowers to initiate and facilitate loan and refinancing process

Coordinated document requests for submission from clients

HADEEL ALI BOB PAGE 2

Hard Hat Bid, Inc. Riverside, CA

Administrative Assistant

06/06 – 10/06

Created and revised systems and procedures by analyzing operating practices, recordkeeping systems,

forms control, office layout, and budgetary and personnel requirements, implementing changes

Resolved administrative problems by coordinating preparation of reports, analyzing data, and

identifying solutions, provided information by answering questions and requests

Ensured operation of equipment by completing preventative maintenance requirements, calling for

repairs, maintaining equipment inventories, and evaluating new equipment and techniques

Maintained supplies inventory by checking stock to determine inventory level, anticipating needed

supplies, placing and expediting orders for supplies and verifying receipt of supplies

Completed operational requirements by scheduling and assigning administrative projects, expediting

work results

Maintained workflow by studying methods, implementing cost reductions, and developing reporting

procedures

Managed Health Network San Raphael, CA

Data Entry Specialist

06/03 – 10/03

Prepared source data for entry by opening and sorting mail, verifying and logging receipt of data,

obtaining missing data

Recorded data by operating data entry equipment, coded information, resolved processing

problems

Protected organization’s value by keeping information confidential

Accomplished department and organization mission by completing data entry project

Facilitated process of data migration from old to new system

Trained employees in the use and operation of new information database

General Nutrition El Cerrito, CA

Sales Person

06/02 – 10/02

Assisted in merchandising, housekeeping, and maintenance of displayed merchandise and floor

moves

Processed and replenished merchandise, monitored floor stock

Assisted customers in locating store merchandise, recommended merchandise based on customer

needs, and advised customers of store promotions and advertisements

Managed revenue of store, including handling cash, delivery of deposits to the bank, and deposit

reconciliation

Received and processed inventory shipments and facilitated layout and organization of store floor

El Cerrito City Hall El Cerrito, CA

Assistant to City Clerk

01/01 – 06/02

Answered main City Hall telephone line

Prepared and distributed agenda and documents prior to city council meetings

Developed and maintained a Records Management Program

Received and filed claims

Made public records available to the public

Facilitated communications between El Cerrito City Hall, and El Cerrito police and fire departments

HADEEL ALI BOB PAGE 3

El Cerrito Public Library El Cerrito, CA

Assistant Librarian

06/00– 06/02

Facilitated management of circulation desk such as processing interlibrary loans and reserve books,

supervised computer use and trained others in the use of library computers

Instructed patrons in the use of media and library equipment

Operated library equipment, answered telephone, received overdue books and fines

Compiled and maintained suspension list, reserved books and tags

Provided reference services for patrons, assisted in locating reference sources and instructed in their

use

Assisted in the promotion of programs for patrons, maintained the collection by recording items to be

mended or discarded by shelf reading and maintenance of library catalog.

EDUCATION University of California, Riverside Riverside, CA

Bachelor of Arts in Sociology, June 2006

Cumulative GPA: 3.3 /4.0 Specialties: Social Psychology

Criminology/Criminal Justice

Institutions and Organizational Sociology

University of California, Riverside Riverside, CA

MA/Ph.D program study in Sociology

Coursework GPA: 3.8/4.0

ACTIVITIES 09/10 – 02/11 Intern/Researcher, Laborers’ International Union of North America, Riverside, CA

01/09 – 01/13 Executive Member, Sudanese Association of North America, Fremont, CA



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