Customer Service Management
Resume:
Sohil Lalani
***,**** ** ******, ********,Alberta, Canada
********@*****.***
CAREER OBJECTIVE:
As an International Business graduate, looking for a position where I can utilize my skills and
experience to improve operations, increase profitability, and enhance growth, excellent
interpersonal, analytical & report writing skills.
WORK EXPERIENCE
Accounts Payable Dec 2012 - Present
Westcorp Property Management Inc. Edmonton, Alberta
• Accurate and timely entering of vendor invoices, employee expenses and other payables.
• Verify transactions that comply with financial policies and procedures
• Look after bank reconciliation
• Print monthly financial reports
• Manage a weekly cheque run, as well as weekly quick-pays.
• Review and reconcile vendor statements: follow-up to ensure payment.
• Ensure AP sub-ledgers are balanced for all properties.
• Vendor set-up and filing / file room management.
• Ensure comprehension and compliance with all Westcorp Property Management Inc
Playbook policies
Sales Associate Nov 2012- Present
Calvin Klein, Edmonton, Alberta
• Assisted customers with product selection and queries
• Investigated and resolved customer complaints
• Set up store display
• Operated cash register
• Set up store displays
• Managed shelf stocking and pricing activities
• Handled inventory and stocks
• Reviewed merchandize movement
Sohil Lalani ********@*****.***
Supervisor
South Street Burger Co. Toronto, Ontario Sep2011- Oct2012
• Supervised and coordinated activities of workers engaged in customer service activities
• Observed and evaluated workers' performance
• Increased store’s growth and profit
• Trained and instructed employees
• Performed inventory & store management
• Estimated food consumption, placed orders with suppliers, and scheduled delivery of
fresh food and beverages.
• Managed front line staff by scheduling and allocating as required
• Made decisions and solved problems concerning menu, staff and customers
• Processed transactions and handled cash efficiently and accurately
Office Administrator Job Skills
• Excellent knowledge of MS Office Suite (Word, Power point, Excel, Access, outlook and
front page)
• Spreadsheet software and database software.
• Able to manage all documentation and job planning.
• Excellent interpersonal, presentation and customer relationship building skills.
• Inventory management skills.
• Excellent typing speed
Strength
• Compassionate team player and ability to do multi-task.
• Self-motivated, passionate and directed towards organizational goals and objectives.
• Hard working, quick learner, familiar with latest trends & techniques, willing to work
weekends & evenings.
ACADEMIC QUALIFICATIONS
International Business, diploma
Seneca College of Applied Arts and Technology, Toronto, On Sep2009 –Dec 2011
• Collected, process, and interpret data used to support international business.
Sohil Lalani ********@*****.***
• Conducted business in compliance with relevant national and international law,
legislation, policies, and regulations.
• Developed strategies to utilize domestic and foreign government programs, policies, and
agencies which facilitate international trade.
Bachelor in Business Administration
Ganpat University, Mehsana, India July 2006 -April 2009
• Marketing Research to promote new product.
• Business Development to invest.
• Self-motivated- to work towards organizational mission and vision.
CO-CURICULAR ACTIVITY:
• Smile Mentor In Life Education, Seneca College of Applied Arts and Technology,
Toronto, Ontario.
• Secured second rank in advertising competition, Ganpat University, India.
Contact this candidate