Customer Service Administrative Assistant
Resume:
Ernest J. Fann Jr.
Adamsville, Alabama 35005
Home: 205-***-****
Cell: 205-***-****
E-mail: **.****@*****.***
KNOWLEDGE, SKILLS, AND ABILITIES
B.A. Communications/ English Literature
ALCORN STATE UNIVERSITY 1989-1995
Lorman, Mississippi
. Excellent communication and managerial skills. Ability to
formulate and articulate policies, procedures,
expectations, and practices.
. Manage, Supervise, Evaluate, Select, Hire, Train and discipline as
necessary, all regular and temporary Admissions personnel.
. Speak publicly to individuals, groups, students
. Excellent Organizational Skills, high energy, and attention to
detail.
. Strong analytical, problem solving, mathematical/statistical, time
management and organizational skills. Ability to use technology
efficiently and appropriately.
. Develop, execute, and assess office policies, procedures and data
processing systems of the Admissions Office.
I am a self - starter and a quick learner. Versatile skill set with
experience in customer service, Administrative and extensive leadership
skills. Recognized skills in mentoring and meditation between employees and
leading team projects'. Support service. Innovative Problem Solver with
Excellent Customer Relations, Written, Oral, Interpersonal Skills,Team
Building, Decision Making and Conflict Management. Computer Skills
including the ability to operate spreadsheets, word processing.
Dependable... Professional...Committed.
Ernest J. Fann PAGE TWO
PROFESSIONAL EXPERIENCE
08/2008 TO 03/2013
Police Sergeant/ Tactical Unit Trainer
The City of Adamsville
Adamsville, Al
. Managing and Supervising a shift of four employees
. Training and recruiting of officers, Administrative duties and Public
Relation work
. Maintaining a positive work environment
. Tactical unit trainer- physical conditioning
09/2004 TO 08/2008
Police Officer
The City of Gardendale
Gardendale, Al
. Patrol and protecting people lives and property
. Weapon maintenance, writing accident and incident reports
. Public Relation, Investigation
09/2001 TO 08/2004
Police Officer
The City of Irondale
Irondale, Al
. Patrol and protecting people lives and property
. Tactical unit, Community relations
Ernest J. Fann Jr. PAGE THREE
PROFESSIONAL EXPERIENCE Continued
05/1998 TO 09/2001
Administrative Assistant
Guide Star Health Systems
Birmingham, Al
. Providing administrative support to staff and assuming bookkeeping,
reservation, and reception
. Research and assist with the preparation of motions, policies and
procedures
. Maintain confidential records and files
. Maintain confidential records and files
. Data system maintenance and training, office supplies, typing, and
filing
. Making sure the office is ran efficiently and in order and Assisting
the Administrator
Ernest J. Fann Jr. PAGE FOUR
ACADEMIC BACKGROUND
ALCORN STATE UNIVERSITY 1989-1995
Lorman, Mississippi
B.A. Communications/ English Literature
. 3.5 GPA
COMPUTER PROFICIENCY
. Microsoft Word
. Internet/ E-mail/ Outlook Express
. Word Excel
. Power Point
. Internet Explorer
. Adobe Photo Shop
. Lotus 1,2 and 3
. Project Planner
EXPERIENCE AND SKILLS
. Former Professional Football Player with the CFL (Toronto
Argonauts)
. Former Arena League Professional Football Player (The
Birmingham Steeldogs)
. Former Assistant High School Football Coach
. Former Assistant High School Basketball Coach
REFERENCES
AVAILABLE UPON REQUEST
Contact this candidate