Customer Service Representative
Resume:
COVER LETTER
Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive
service is sought to enhance future business growth. Customer loyalty is
always impacted when you employ the right service professional to represent
you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet
and exceed each customer's expectations with service that sells. I have
assisted all types of customers in all types of settings. I realize that
acquiring and maintaining loyal repeat business as well as spreading the
word of your business through these loyal patrons is of the utmost
importance in every company. Positioning a company for better exposure and
greater marketability is a task that I have performed with success many
times.
It would be a pleasure to interview with you and I look forward to hearing
from you soon.
Very Sincerely,
Carol Santos
[pic]
Carol C. Santos
B5 L7 PH2 Greenvillas
Buhay na Tubig Imus,Cavite
*************@*****.***
OBJECTIVE :
A position as Customer Service Representative
SUMMARY OF QUALIFICATIONS :
* 4 Years of CSR experience, Consistently evaluated as an excellent
employee.
* Outstanding customer service, scheduling and leadership skills.
* Able to build strong working relationships with co-workers and
Customers alike.
RELEVANT ACCOMPLISHMENTS :
2013 Customer Service Representative VOX Cinema, Deira, Dubai UAE
* Conveyed dignity and respect to hundreds of thousands of
VOX customers, taking the extra step to
provide more than one stop service.
* Handled emotional customers with delicacy, listening
emphatetically while maintaining
company policy
* Provided referrals to elderly customers who might need
caregiver's services
2011.2012 Customer Service/Sales Representative Access Worldwide
Ayala,Makati
* Handled Telecommunication company from USA based Company
* Offered the best service and product that the company has
* Prepared complex bids including installation timelines and
detailed pricing.
* Maintained frequent contact with hundreds of vendors to
quickly identify and solve delivery
problems. Ensuring that installation
dates were met.
2010.2011 Senior Customer Service Affiliated Computer Services Pasay
City
* Attracts potential customers by answering product and
service questions; suggesting
information about other products and
services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account
information.
2009.2010 Customer Service Associate Teletech Holdings, Pasay City
* Resolves product or service problems by clarifying the
customer's complaint; determining the
cause of the problem; selecting and
explaining the best solution to solve
the problem; expediting correction or
adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer
adjustments.
* Recommends potential products or services to management by
collecting customer information and analyzing
customer needs.
* Prepares product or service reports by collecting and
analyzing customer information.
* Contributes to team effort by accomplishing related
results as needed
EDUCATION :
College - University of the East - 2005-2009
( BS Psychology)
High School - Manila Central University - 2001-2005
Elementary - St. Paul University - 1995-2001
Personal Details :
Age: 24 yrs old
Birthday: April 1, 1988
Birth placed: Santa Cruz, Manila
Religion: Roman Catholic
Sex: Female
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