Customer Service Sales

Meredith L. Perkins

***** ********* **. #****, *******, TX 75001/ Phone: 469-***-****/ Email: ********.*.*******@*****.***

Experience Customer Service Lead

Sept.2008-Present, Arbonne International, Addison, TX

Resolve Escalated Calls and find solutions.

Customer Service Operations Team: Worked closely with It Dept. to resolve system and

technical errors and issues.

Conduct meeting and huddles to go over new or updated information for the CSR and

Management Teams.

Cross Country SME- hold weekly calls with the UK and AU offices to go over any

updates, training (using Join Me), go over issues and resolutions as needed.

Point of contact for UPS/ CA Post to: Process UPS Re-Routes, Call Tags and Tracer

Requests for lost orders.

Product Knowledge Expert over products sold and help maintain the database for

information regarding these topics.

Solutions/ Email Queue/ (internal support) answer internal calls and emails regarding

process and polices to Customer Service.

Lead over Returns Team: process audits, reports, and work with accounting for

processing.

Work closely with VP Support Customer Service Team for manual exceptions.

Assist in Training and Development to create new Job aids for New Hires and CSR’s.

Manage the Customer Service Recognition Program.

Out-bound Collections

March 2008- July 2008, AT&T, Farmers Branch, TX

Call customers regarding past due account balances

Take payments via phone, and or schedule a payment plan

Assist in question regarding account plans and make changes as needed

Customer Service

Oct. 2006- December 2007, GE Money Bank, Frisco, TX

Assist in training classes as SME to help in transition period.

Take calls regarding accounts, grant exceptions as needed.

Take payments, review accounts for any changes or updates.

Take credit applications for J.C. Penney stores Sales Team.

Administrative Assistant

March 1999- May 2004, CEA Group, Addison, TX

Front desk duties: answer phones and general office duties.

Set weekly schedules for Sales team and make travel arrangements.

Run reports weekly and calculate percentages of sales.

Education

Paris high School, Paris, TX, 1993-1997

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