Customer Service Human Resources

Location:

Posted:

October 12, 2013

SALISA S. HARRISON

501-***-**** • *************@*****.***

QUALIFICATIONS SUMMARY

•Customer service and human relations expert, problem solver and employee engagement

• Project management: producing high quality work and meeting deadlines

• Expert in the technical, conceptual and content development of sales driving collateral

• Customer & market researcher for demographic profiling to identify and capitalize on unmet market needs ahead of the curve

PROFESSIONAL EXPERIENCE

Better Business Bureau Little Rock, AR January 2013 present

Business Relations Specialist

• Business to business sales

• Network and develop relationships to generate business within the demographic area

ITT Technical Institute Little Rock, AR February 2012 January 2013

Educational Recruiter

• Conduct face to face interviews, telephone interviews, and e mail correspondence to prospective students to

determine their educational needs, concerns, and interests

• Responsible for facilitating orientation and registration day activities

• Closely assist and mentor students through admissions process

• Verbally communicate approved presentations to promote programs to prospective adults

• Actively generate personal referrals

• Participate in school retention efforts maintaining productive contact with active students through graduation

• Actively participate in special recruiting promotional activities

University of Phoenix Louisville, KY and Little Rock, AR May 2006 July 2011

Senior/Alumni Advisor

• Specialize in providing enrollment services to potential students which consist of career advisement, degree program

options, financial aid, and student services

• Demonstrate a high level of problem solving and decision making abilities to respond to student issues and

concerns, evaluated students for retention, and counseled them into other University programs as necessary

• Knowledgeable of various educational modalities and adult learning models (local campus & distant learning),

possessing excellent oral, written, and interpersonal communication skills to communicate with students, faculty,

employees, and external parties as it relates to the management of the respective campus Academic Affairs

department

• Evaluate performance trend lines; strategically planned monthly/quarterly/annual budgets by establishing

benchmarks, goal setting, and executing actions for results

• Team Leader overseeing aspects when management was not present

EDUCATION

Human Resources Certification Villanova University Expected Completion April 2014

Master of Arts in Media Communications Webster University Graduated December 2009

Master of Management University of Phoenix Online Campus Graduated August 2007

Bachelor of Arts, Journalism and Public Relations University of Central Arkansas Graduated December 2004