Customer Service Assistant

Lynn Tarbox

** ****** **** - ********, ** *****

*********@*******.*** 207-***-****

Professional Profile

Self-motivated, detail-oriented office professional with twenty years of Customer

Service and Administrative Assistant experience. Computer knowledge includes

Microsoft Word, Excel, Outlook, Lotus notes, Navilink, Care Management

Systems. Mc400, Meridian and Executone phones systems.

Professional Experience

UNUM - Portland, ME Customer Contact Center II/Mentor Jan 2007-Jul 2013

Assist new call center representatives by hosting job shadows and mentoring

new call center representatives with service questions on policies and claims for

the Voluntary Work Benefit. For Simply UNUM I assisted callers with policy and

claims Information as well as claim intake for Life, STD, LTD, Accident, Critical

Illness claims.Responsible for documenting all calls in Customer Management

System and the Navilink claims system.

Martins Point - Portland, ME Member/ Provider Services Jul 2002–Dec 2006

Answer USFHP member calls and doctor offices inquiries on benefits and billing

questions. Research and resolve claims inquiries. Assisted with medical

authorization requests for members of USFHP. Documented all conversations

with members in MC400 system.

Macy's - South Portland, ME Customer Service Oct 2002-Dec 2006

Responsible for customer services ranging from point of sales, register brides,

cashing out cash draw and soliciting charge cards.

Mental Health Associates - Portland, ME Office Assistant Jan 2000-Jun 2002

Answered 8 line switchboard, scheduling appointments, filing, referrals, called

medication orders into the Pharmacy for patients.

Full time student, UNE- Portland, Maine Sep 1997–Dec 2000

CurtisThaxter - Portland, ME - Reception/Office Assistant Sep 1986-Jul 1997

Closed files manager, assisted with legal research. Word Perfect 6.1, Windows

95, Groupwise, Executone and Meridian 10 line switchboard. Updated library

publications, office messenger.

Education

Certified Residential Medication Assistant – Goodwill Industries Jul 2000

Certified Nursing Assistant Jul 1997

Southern Maine Community College - South Portland, ME

Bachelors of Science Elementary Education minor in music May 1980

University of Maine - Orono, ME

Volunteering

American Red Cross, Portland Donation Center Feb 2010-Jul 2012

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