Customer Service Sales
Resume:
Member of the National Technical Honors Society
Ronnie Ewell
**** ***** ****** **. *********, MD 21229 • 443-***-**** • ***********@*****.***
Technical Skills Active Public Trust Clearance
Hardware Software
Apple/MAC products, Dell PC, Cisco routers 2800 series MS Office 2007/2010, VMware, SQL 2005 Express,
Cisco Switches 2950 series, Hubs, Install/remove Visual Basics, Cisco Packet Tracer, Exchange, Active
hardware or upgrade systems, Install patches and Director, and DHCP
Backup systems
Languages
Networking Raptr, C++
TCP/IP & LAN/WAN Protocols Sub netting VLSM,
DHCP, DNS, Active Directory Operating Systems
Rip routing, Ospf, Eigrp Cisco IOS version 12.1, Linux, Windows XP – 2007,
Windows Server 2003/2008, Mountain Lion, Android
mobile, Apple IOS
Education
ITT Technical Institute - Owings Mills, MD
Bachelor of Science in Cyber Security Anticipated Graduation: December 2013
Bachelor of Science in Information Systems Security Graduated: September 2013
Cumulative GPA 3.3
Security + Certified: COMP001020467516 Certification: September 2012
ITT Technical Institute - Owings Mills, MD Graduated: December 2011
Associate of Applied Science Degree in Information Technology - Computer Network Systems
Cumulative GPA 3.3
Work Experience
SIMS – Formerly E-Structors Baltimore, MD June 2012 - Present
Computer Technician/Internet Sales
Manage Internet Sales
Run diagnostic test and diagnose PCs
Fix and refurbish and upgrade laptops and PCs iMacs, G5/ MAC Book Pro desktops and laptops
Perform Migration from XP to Windows 7
Perform audits on Flat screen TVs, LCD monitors, Laptops, and desktops
Review data entry about material assets and make changes
Aramark/ JHU Baltimore, MD Dec. 2006 - Aug. 2009
Dining Room Attendant
Recognized for work ethic by management
Operated cash register and assisted customers with payment transactions
Member of the National Technical Honors Society
Maintained a clean and sanitized area
Responsible for restocking plates, silverware, and beverages
Assisted customers and provided exceptional customer service
Responsible for presentation of tables
Aramark/ Temp service Baltimore, MD Dec. 2005 – Dec. 2006
Utility Worker
Assisted customers and provided exceptional customer service
Restocked freshening products
Washed dishes and maintained a clean and sanitary environment
References
Galanda Bryan
Sr. Systems Engineer
KBM Group
***********@*****.***
Gilbert Agyapong
IT Professor
ITT Technical Institute
*********@***-****.***
Ibrahim Njai
IT Professor
ITT Technical Institute
******@*****.***
Unika Green
IT Professor
ITT Technical Institute
******@***-****.***
Member of the National Technical Honors Society
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