Customer Service Medical

Diane M. B. Crotty

* * ** * *** e Circl e, Suffern, New

York 1 0901 Home: 845-***-**** - C ell : 845-***-****-

*****.******@*****.***

Objecti

ve

To obtain a position in the field that will allow me to expand on my prior experience while continuing to

interact with a wide variety of individuals.

Skil l H ighlights

Personable, trustworthy, organized,

Highly motivated, adaptable, self starter

timely and efficient

Clear, effective, and succinct in both oral and

Proficient in medical software information

written communications

systems including MedicsPremier,

Ability to type 60+ wpm

SunPort, Cerner, Paragon, HANYS,

Emergisoft and NYSPDS

Professional Experience

ER Records Reimbursemen t Abstractor

September 2011 to Current

Nyack Hospital - Nyack, New York

Verification and abstraction of all medical data to assigned appropriate codes for hospital

patient records Examination of diagnosis codes for accuracy, completeness, specificity and

appropriateness according to services rendered

Daily maintenance of all the assigned work

flow queues Identify and rectify

discrepancies with E&M level charges

Birth certificate creation and filing utilizing State Perinatal Data System work booklet for

physician and patient acknowledgment of paternity and abstracting discrepancies in

HANYS/UDS

Report billing or coding discrepancies to management for resolution

Daily completion of Birth Certificate overflow, including abstracting newborn records and

entering birth information into the NYSDOH Birth Registry System.

Added modifiers as appropriate and verified diagnoses.

Knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

Data Entry Clerk

April 2009 to April 2011

Florida Radiology Imaging - Maitland, Florida

Prioritize and manage simultaneous assignments while maintaining the integrity and accuracy of

completed work. Perform clerical and administrative duties while adhering to professional standards

Focus on providing an excellent level of customer service and support by anticipating the needs of

patients, staff, supervisors, medical professionals and vendors

Act as a liaison, utilizing appropriate channels to address patient and

departmental concerns Complete, verify and update patient demographics in a

timely and accurate manner Research, troubleshoot and correct discrepancies

in patient information and work flow issues Received in-depth training

regarding scheduling and insurance verification

Waitress/Cook/Baker/Cashier

May 2004 to October 2007

Cozy Kitchen - Stevens Point,

Wisconsin Opened and

Closed Restaurant.

Controlled and balanced individual cash till.

Managed weekly inventory of stock and completed

necessary orders. Catered to large groups and

parties.

Educatio n a n d Training

1972

Suffern High School - Suffern, N Y

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