Customer Service Sales

ELENA KNIGHT

**** ******** ** **. ******** NY ***35

CELL 501-***-****

***************@***.***

EDUCATION: Sevastopol State Technical University 1991, M.S. Mechanical

Engineering. Manufacturing, Quality control, Design codes,

Assembly, Final specifications.

Training 2010, Estee Lauder product training courses.

SALES Management, Customer service, Handling high volume sales,

/CUSTOMER Aggressive internal sales policies, Building a client base,

SERVICE: Pricing, Stock management, Inventory control, Funds

accountability, Product knowledge and training.

EXPERIENCE:

November United Tours & Co

2010-November2 Plan and sell transportation and accommodations for travel agency

012 customers. Determine destination, modes of transportation, travel

dates, costs, and accommodations required.

March Macy's, Cary, North Carolina, Beauty adviser.

2009-June2010 Represented one of prestigious cosmetics line Estee Lauder.

Assisted customers in makeup and skin care selections and

participate in the execution of special events/promotions to

achieve personal selling and service goals.

September Northwest Airline, Raleigh, North Carolina, Customer

2006-March Service Agent.

2009 I was responsible for correctly ticketing and preparing customers

for proper boarding in accordance with company policies on the on

line ticketing system. Prepared on line itinerary to customers

pertaining to flight schedules. I also performed duties at the

boarding gate to assist customers to aircraft and seating issues.

I assisted with luggage movement as required. I prepared customers

for flights on both national and international flights.

September Dillard's, Raleigh, North Carolina, Beauty adviser.

2005- April Performed sales at Estee Lauder cosmetic products. Presented

2009 customers with details of Estee Lauder products and assisted

customer with product information and product use.

September U.S. Airways Express Airline, Little Rock, Arkansas,

2004- April Customer Service Agent

2005 Provided check in requirements at an airline counter for all

passengers in accordance to FAA and company requirements.

Scheduled customers on SABRE for online reservations and

ticketing, Prepared online itinerary, flight changes and seating,

validated customer charges and flight fees, baggage handling,

assisted customers with gate assignment and marshaled arriving

departure flight with company and airport policies.

September Dillard's, Cary, North Carolina, Beauty adviser.

2001- December Performed customer sales in department store in both the shoes

2004 and cosmetics areas. I provided top-notch professional customer

service while implementing internal sales policies and procedures.

Exercising all aspects of retail sales I was in charge of pricing,

register operation, and funds accountability in a fast pace sales

environment.

January 1996- Sasha, Sevastopol, Ukraine.

December 2000 Responsible for daily operations in a specialty retail store. I

Manager was also lead accountability clerk for all store funds, register

operations, and client relations. Performed sales in department

store Sasha.

January 1991- Mayak, Sevastopol, Manufacturing Engineer in CO-OP

January 1992 program.

My main responsibilities included assembly of electrical

components and quality control to be sure all products met codes

and specifications. I also completed a course in stringent

manufacturing aspects of process and products.

SKILLS:

Computer MS Word, Excel, SABRE, AOP, PARS, Registers, Retail software.

Skills:

Languages: Fluent Ukrainian, Russian.

References: Available Upon Request.

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