Customer Service Sales

Brian Cox

** **** ***., ***. #**

Revere, MA ****1

**********@*******.*** 781-***-****

Summary Conscientious and well organized individual with a positive

attitude and excellent customer service skills.

Dependable, attention to detail and quality minded.

Environmental Training

Completed 14-week intensive training program. Courses included:

Environmental Chemistry, Environmental Chemistry Lab, Environmental

Science, Business Writing and Professional Development. Certifications

include:

. 40-Hour OSHA HAZWOPER

. 10-Hour OSHA Construction Safety

. 32-Hour Asbestos Worker

. 8-Hour Asbestos Supervisor

. 8-Hour Mold Abatement

. 12-Hour Confined Space Entry

. 8-Hour Lead Safe Renovator Worker

. 8-Hour All Hazards

. 8-Hour Refresher 2012;2013

. Confined Space Rescue Certified

. River Hazardous Clean Up Certified

. American Red Cross CPR and AED

Work Experience

Aero Tech

2011-2013

Contracted to Veolia, assigned to the GE River works plant in Lynn Ma.

Power Bees, Wayland, MA

2011

Mold/Water Damage Remeditator

Identifying and removing water and mold damaged building materials.

Conducting air quality

tests to determine levels of mold spores in the contaminated environment.

Setting up containment to ensure no mold spores are spread to unaffected

areas.

Gentle Movers, Hyde Park, MA 2010

Mover/Sales

Packed and transported items from one location to destination. Booked jobs;

secured permits and insurance for the various moves.

Comfort Inn and Suites Boston, Revere, MA

2000-2010

Night Auditor

Balanced nightly room service receipts; checked-in and checked-out guests;

booked reservations; dispatched shuttle; completed daily marketing reports;

completed daily accounting reports and provided security for the property.

Trend Lines, Revere, MA 1998-1999

Call Center Representative

Call center representative advancing to customer service support within one

month focusing on the tracking of any item that could not be shipped by

UPS, FED-EX or USPS. Managed negotiations for quantity discounts for golf

tournaments.

CVS Revere, Revere, MA 1993-1998

Cashier / Shift Supervisor

Duties included stocking shelves and delegating tasks to the other team

members, counting the daily deposits and ensuring the cashiers' banks were

balanced at the end of each shift.

Education

Salem State College, Salem, MA 1994

Business Law, General Studies

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