Customer Service Sales

Himanshu Saini

**-*,**** *****, ***** Nagar

New Delhi-110007

e-mail: ********.********@*****.***

alternate e-mail : ******.***********@*****.***

Mobile: 981*******

Alternate Mobile: 886*******

Objective: To excel in whatever I do & to be able to contribute my efforts

towards the organization I work with my own professional & personal goals.

The tougher the challenge, the deeper is my zeal and commitment to

accomplish them on time. Lead by example and ensure the execution of all

company policies.

Areas of Expertise

Complaint Handling & .Customer Satisfaction .Customer Service

Resolution Enhancement Mgmt.

Operations Management . Team Management . New

Convincing Skill . Revenue Enhancement Initiatives

Root Cause Analyze Skill . Strong

Follow-up

Professional Experience:-

Organization:- WISE MONEY PVT. LTD.

Mar 2009 to Apr 2010

Designation - Team Coordinator

Organization:- IDEA CELLULAR

Sep 07 to Oct

08

Designation - Team Leader

Organization:- IDEA CELLULAR

Apr 07 to Sep 07

Designation - Senior Tele Sales Officer

STILL WORKING WITH

> Working as an Admin Incharge since 22nd Feb 2012.

IIRFMTM (A Unit of C.K.Group)

Website: www.ckassociates.in

www.iirfm.com

Indian Institute Of Risk and Financial Management

A Venture by CA PARVEEN SHARMA

Course Available: Financial Modeling & Company valuation

Using Advance Excel & Macros

Appointed at: ITO CENTER

DEDICATED FOR: ITO CENTER / YOJNA VIHAR CENTER

JOB PROFILE:-

1. Handled a team of 7 -9 Telesales for Outbound calling

process towards achievement of set targets.

2. Responsible for the team trainings to enhance their calling

skills.

3. Responsible for the business conversion of the leads generated by

the team.

4. Responsible for correct resolution of the client queries.

5. Responsible for the regular follow ups with the clients.

6. Responsible for the backend work.

AWARDS & RECOGNITION: (Notable contributions)

. Received "Star of the Quarter" award for the quarter

. Received various awards from the sales team.

. Received various appreciation mails from the Channel Head and from the

Co Directors.

Computer Knowledge

. MS Office

. Internet & Email.

Academic Qualification

Degree Stream School / College/ Board/ Year of Passing

University

Bachelor of Humaniti Delhi University 2009

Arts es

Intermediate Humaniti CBSE 2006

es

Higher General CBSE 2004

Secondary

Personal detail

Father's Name : Mr. Ashok Saini

Marital Status : Unmarried

Date of birth : 7th September, 1988

Nationality : Indian

Hobby : Making friends, and listening to music.

SELF APPRAISAL:

I am Confident; Committed & Determined towards my work, Challenging

assignments & projects have always been areas of my interest.

Date

Place (HIMANSHU SAINI)

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