Customer Service Sales

CHRISTINE MBURU

Cell: 919-***-****

***********@*******.***

OBJECTIVES

To secure a position as an administrative representative utilizing the

academic training and skills acquired through my job experiences and

education.

EDUCATION

Campbell University, Buies Creek, North Carolina

Graduated with a Bachelor’s degree in Business Administration

December 2010

Major in Trust and Wealth Management and a Minor in

Financial Planning

Areas of Study: CIS, Business Law, Principles of Management,

Taxation, Money and Banking, Corporate Finance, Financial Planning

and Investments, FIRMA.

Georges High, Nairobi, Kenya

Graduated with a High School Diploma in Mathematics, Humanities and

Sciences 2005

SKILLS

. High level of professionalism and business etiquette

Excellent communication and organizational skills

Responsible for duties as assigned

Excellent ability to write, count and read documentation

Very disciplined, motivated, individual with a strong desire

to achieve.

Result and goal oriented

Ability to multi-task

Data entry and key board skills

Excellent interpersonal, writing and verbal skills

Ability to work in a fast paced environment

Ability to work independently and in a team

Ability to complete assignments in a timely manner

. Good phone and e-mail etiquette

. Attentive to detail

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft Power point and Microsoft

Access

WORK EXPERIENCE

Time Warner Cable, Morrisville, North Carolina January

2012 to present

Customer Care/ Customer Service

Handled inbound calls

Created new accounts

Performed upgrades, downgrades, reconnects and

disconnects on customers’ accounts

Handled billing questions

Provided quality customer service and performed sales

Scheduled service installations

Collected payments and updated all adjustments on accounts

. Highest sales for HBO and Cinemax 2013 for May, June and July

and was awarded a spa kit,travel bag and a Kindle Fire.

Extended Stay Hotels, Durham, North Carolina July 2009

to May 2013

Administrative/Front Desk

Handled all incoming calls

Solved billing problems and handled customer inquiries

Checked in and out guests

Handled incoming and outgoing mail

Balanced and monitored guests folios

Printed paperwork as assigned

Resolved customer complaints

Provided exemplary customer service by greeting customers

Handled cash and checks

ACS, Cary, North Carolina October

2011 to December 2011

Call Center/Customer service

Handled inbound calls

Handled callers questions on Medicare

Gave advice to customers on Medicare

Sally beauty, Fuquay, North Carolina December

2008 to December 2009

Cashier/ Sales clerk

Handled high volume sales successfully

Monitored and managed transactions on the cash register.

Handled customer refunds and exchanges,

Assisted customers with their shopping needs,

Ensured that deliveries and shipments were properly

managed

Kroger, Garner, North Carolina July 2007 to

August 2008

Deli/Bakery Clerk

Leader of the safety team in my department

Baked and packaged bread and decorated cakes

Controlled Inventory

Performed mark-downs on products to prevent any shrink

Familiarized with store products to answer customer queries

Managed and organized product labels and shelf tags

Bath and Body Works, Cross Roads, Cary, North Carolina January

2007 to September 2007

Cashier

Ensured all products met the needs of the customers

Helped customers test and make judgment on the products

before any purchases

Provided quality customers service

Red Cross International Summer

2003

Volunteered at Kenyatta National Hospital

Fed patients, cleaned and made their beds,

Encouraged and supported patients emotionally and

psychologically

Assisted nurses in administering medication and injections to

patients

Maintained and provided a homelike environment for

patients

Assisted patients with dressing, bathing and grooming as

directed

Contact this candidate