Customer service, alternative healing methods, spirituality, acting
Resume:
ZsofiaKappelman-arany
Boise, ID 83704
skills
Fluent in English and in Hungarian
Supervisor skills
Proven record of customer service
Retail and cashier skills
Computer skills (Microsoft Office, Internet, Database
programs)
Excellent communication, organizing capabilities and
ability to solve
conflicts and problems
Team-worker, strong aptitude, flexible, patient,
understanding
work experience
Barnes and Noble Inc.
- Customer service representative (31. May 2012 - ):
Helping customers, placing and handling orders in our
computer system, changing and creating displays,
working as a cashier.
Chapters Indigo Inc.
- Customer experience representative and cashier
(20. August 2009 - 13. August 2010): Helping the
customers, answering phones, working as a cashier,
following up the tasks and changes in the gift section,
creating displays, handling orders, solving customer
service problems, promoting and selling rewards cards
and special sales items.
Holiday Club Hungary
Call center supervisor (17. May 2006 - 31. August
2008.): Supervised 60 employees in the call center,
created reports to the leaders and owners of the
company, improved better working methods, created and
presented self improving trainings for the employees.
Screened and interviewed new applicants
Citibank Rt.
Marketing Communication (16. March 2005 - 30. March
2006) Communication manager: Assessment and monitoring
the needs of branches and sales centers. Supporting
sales department by the help of marketing tools
(advertisements, sales leaflets, posters, events,
visibility tools). Permanent connections with our
Legal, Product and Sales departments. Full control of
the micromarketing budget's effectiveness and ordering
micromarketing products. Presented weekly and monthly
reports. Organized meetings and helped with new
promotions and marketing projects.
Sales by Phone (1. August 2001- 16. March 2005)
Personal Banker and Co-ordinator: Selling and realizing
loan products, full customer service, co-ordination of
issues and daily tasks, permanent connection with other
departments, creation of statistics and presentations
for leaders and new employees, evaluation of products
and service tests. Active participation in meetings,
trainings and HR tasks.
Budapesti College of Engineering (1. September 2000-30.
July 2001)
Academic assistant ( fully administration, transaction
of application procedures, continuous communication
with the students)
Education
September 2012 - Walden University, Master's degree
program in Mental Health Counseling
2003-2004 TELC (The European Language
Certificates) intermediate English course and exam
1997- 2004 Szegedi Tudomanyegyetem Budapest Media
Intezet (Institude of journalism: written, TV, and radio) (Master's degree in Communication,
specialized in Public Relations)
1993-1997 Kispesti Deak Ferenc Gimnazium (high
school diploma)
References and certifications available upon request
Contact this candidate