Sales Manager

SEM CALVAIRE

***** ***** ******, ******* *******, NY 11411 • Cell: 347-***-****

E-mail: ***********@*****.*** • LinkedIn: www.linkedin.com/pub/sem-calvaire/72/5b0/bab/

PROFFESSIONAL PROFILE

A CompTIA A+ and Network+ certified technician with extensive training in computer assembly, repair, troubleshooting

and maintenance. Proud veteran of U.S. Army Skilled technical professional demonstrating knowledge and skill with various

PC- based operating systems, network and software applications. Trained to provide support to end users in a windows

environment via telephone and hands on support. Diagnose and troubleshoot PC and basic network problems install and

configure software onto individual and networked systems. Set up Pc's, printers, modems, monitors and other ancillary

equipment and attach them to network. An effective communicator with solid professional abilities, a strong work ethic and a

commitment to excellence

TECHNICAL SKILLS

• Networking – Configure LAN/WAN/WLAN (all 802.11) network routers and printers through secure WEPx, WPAx, and

SSID; Install workgroups and provide Remote Desktop assistance; Network printer mapping and maintenance;

• Software – Windows 7/Vista/XP, ; Linux (Ubuntu); MS Office 2010/2007; Google Apps; Android 4.0.x; Partition Magic;

CC Cleaner; Norton Ghost; Various antivirus suites; Firewalls; Remote Desktop and Help Desk Management software;

PuTTY; and Quicken.

• Hardware – Desktops, Thin and Thick clients, printers, scanners. Format, partition EIDE, SATA, and SSD and perform

data recovery and imaging; VoIP. Phones; Call Manager;, Cisco Routers installations.

PROFESSIONAL EXPERIENCE

Macy’s, Valley Stream, NY - Sales Associate 7/2012 - present

• Resolve customer returns, credits, and purchases in accordance with company guidelines

• Adapt to different situation in accordance with companies guidelines

• Establish rapport with a diverse customer base, which results in repeat customers

Accomplishment: Average 150 - 200% of sales goals each quarter.

U.S. Army Nat. Guard, Yonkers, NY - Nodal Network Systems Operator-Maintainer 4/2007 – 2/2011

• Installing and Configuring Network equipment as well as thin clients, VoIP and pots

• Tier One Troubleshooting of Both Hardware and Software

• Cable Management

• Assigning IP addresses and phone numbers as well as setting privileges for subscribers

• Responsible for producing maintenance reports on all equipments

• Establish and Maintaining Communication Security (Security Clearance- Secret)

Accomplishments: Proudly awarded Overseas Training Ribbon, Army Service Ribbon, and Nation Defense Service Medal.

EDUCATON

Per Scholas Institute for Technology, Bronx, NY 7/2013 - Present

Computer Technician Training - A comprehensive I.T. curriculum, incorporating a combination of formal instruction and

hands-on activities, in a real-world working environment

Queens College CUNY, Flushing, New York 7/11- Present

B.A in Accounting and Information Systems: Expected Graduation 2015

La Guardia Community College, Long Island City, NY 9/2008 - 6/2011

A.A.S. in Business Management

U.S. Army N.E.T (New Equipment Training) School, Fort Drum, NY 12/2010 - 4/2011

Nodal Network System Operator/Maintainer Certified

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