Customer Service Sales
Resume:
THERESE LEAH SHERIDAN
**** * ********** ***, *** 233
DALLAS, TX 75204
****.***********@*****.***
Career Objectives To find a position that fits with my excellent computer, administrative and my
great customer service abilities. I have a strong background in Sales and
Customer Service which makes me a great candidate for a Sales position
or Customer Service.
Summary of Qualifications PC and Mac-qualified with excellent skills in Office i.e. Outlook and
ThunderBird, Excel and Libre Calc, Word, PowerPoint, QuickBooks,
QuickFill, Proprietary Software. Customer Service both inbound and
outbound calls, billing i.e. creating invoices (in QB), entering job
activity, spreadsheets. 80+ WPM.
Work History Nieman Printing, Dallas, Texas
Jan 21, 2013 – Sep 13, 2013 Quoting Sales of press and digital printing jobs (selling for best
competitive pricing) for Sales People and customers.
Turning quotes into jobs, entering into system and following up with
customers via email or phone. Emailing tracking information
when jobs have shipped. Getting paper, outside vendor’s quotes
(e.g. scoring, perfing, laminating, UV coating) to add to our
estimates. Billing jobs into system upon completion and filing jobs
as they get invoiced to customer. Getting/giving constant updates
to customers and Sales People from PrePress, proofs, press
men and bindery as to where jobs are in production.
Nov 28, 2011 – Jan 21, 2013 Designs Magazine, Dallas, Texas
Customer Service Representative
Import and fill orders (by USPS or UPS) from web (Sales) on a daily
basis. Answer all Help Desk questions and Voice Mail messages on a
daily basis. Import checks from bank and print out any not in system via
Quick Fill and save by date to folders. Answer all inbound calls
regarding placing orders in QuickBooks or renewing, changing
addresses, or entering new magazine subscriptions in Quick Fill. Prepare
monthly renewal reports, billing, and new names for magazine in Quick
Fill for each new volume or supplementals. All invoices, Credit Memos,
refunds entered with QuickBooks. Refund credit card transactions via
Authorize.net. Assist customers with software registration through
eSoftware on Demand. Enter orders not imported from web into
QuickBooks via Access program.
Jan 14, 2008 - Jul 01, 2011 Gavos+Helms Design, Inc., Dallas, Texas
Project Coordinator
Assisted Mr. Helms with everyday job requests, billing (invoicing), answering the
phone/screening calls, filing, spreadsheets, and consolidation of
billing/posting sheets. Meeting/greeting clients.
Dec 17, 2006 - Jan 04, 2008 TS Printing, Dallas, Texas
Customer Service Representative
Began as Receptionist, filing, data entry, proofreading, IT tech, mail and was promoted to CSR
for clients with jobs being printed.
Dec 10, 2005 - Oct 30, 2006 Barinas Translation Services, San Antonio, Texas
Inbound phone/faxed orders in QuickBooks invoice system, rentals and sales of translation
booths and equipment, general admin; filing, mail correspondence, bank
entries, errands.
Jun 10, 2004 - Jun 10, 2005 Simpson Race Products, New Braunfels, Texas
Took inbound customer service and sales calls and merchandise orders.
Dec 21, 2000 - Jun 10, 2003 Dallas/Ft. Worth International Airport, Dallas, Texas
Admin to VP of Information Technology Services; handled his calls, filing, calendar, travel
arrangements, any correspondence, etc.
AS400, Oracle Requisitions, Word, Excel, Access, Outlook
Education
Jul 1988 - May 1991 University of Texas at Arlington, Arlington, Texas
Bachelors Degree
Major: English
Minor: French
GPA: 3.5
Computer Skills
Typing Speed 80+ WPM
• Accounting Software (QuickBooks, etc)
• Apple or Macintosh Computers
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• eMail Software (Outlook, Eudora, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, Copiers, etc)
• Personal Computers
• Spreadsheet Software (Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills UNIX, LIMS, AS400, Oracle Requisitions, MS Office Word, Excel,
Outlook for Mac and PC. Office Peripherals.
References
Howard Dean Ed Angerstein
Broker/Friend/Previous Boss Senior Print Production/Procurement Specialist
Matrix Printing, Graphics and Packaging USFI/Retired
*******@*****.*** ************@*****.***
Juanita Barron Sommer Winters
Press Room Manager CSR
Nieman Printing Nieman Printing
Co-Worker/Friend Co-Worker/Friend
972-***-**** x1202 972-***-**** x1003
*******@**************.*** ******@**************.***
Gwen Sharb Angela Kelly
CAR Implementation Specialist
Nieman Printing Dealer Track Technologies
Co-Worker/Friend/Former Boss Friend
972-***-**** x1024 ******.*****@***********.***
****@**************.***
Tony Earle Sonia Barinas
CFO/Friend Owner/President
G7 Solutions (Designs Magazine) Barinas Translation Consultants
****@***********.*** 210-***-****
*****@*******.***
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