Security Customer Service

D evaine H icks

**** **** **** * *****, Brooklyn, NY 11236 H: 718-***-**** Cell: 718-***-****

********@*******.***

O BJECT I VE : H ighly trained Security Officer seeking an opportunity to increase safety and security.

EXPER I ENCE :

Security Supervisor/FSD/EAP

A pollo Security, 50 Broad St., New York, NY October 2010- July 2013

Placed at L enox H ill Hospital . Responsible for employee, patient, and facility security. Provide direct

supervision to security officers. Retrieve and secure personal valuable property of patients. Investigate and

report security incidents.

• Maintain and inspect fire safety devices. Maintain log books such as fire drills, security incidents, alarms

and inspections.

• Report all fire safety and hazardous conditions.

• Conduct monthly fire drills with fire evacuation team.

• Assist Fire Department during fire alarms alerts @fire command station.

Security Officer / Fire Safety Director

GVA Williams, 60 Hudson Street, New York, NY February 2001- October 2010 part

t ime

Protect tenant spaces within building community. Maintain a point of control for access to the property and

p roperly verify all tenants, visitors, and contractors. Assist employees with access to individual tenant cable vault

sites. Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left

u nlocked. Monitored fire command station for any alarms.

• Patrolled assigned areas on foot to ensure personal, building, and equipment safety and security.

• Maintain and inspect all fire safety devices throughout building.

• Maintain log books such as Fire Drills, Security Incidents, Alarms and Inspections.

Security Officer / Airport Operations Agent

Port Authority NY&NJ, John F. Kennedy Airport, Building 145, Jamaica NY June

2004-September 2010

Started as a security officer within one year I was promoted to an Airport Operations Agent. Assisted in

maintaining airport safety in compliance with Federal Aviation Administration (FAA) regulations, including

Federal Air Regulation (FAR) Part 139, the Airport Certification Manual, the Security Plan, and other applicable

r ules and regulations; directing and supervising assigned contractors performing operations, repairing and

maintaining work on Runways and Taxiways at John F. Kennedy Airport.

• Monitor airfield maintenance conditions, wildlife activity, and other airfield activities to ensure the

p rotection and safety of aircraft operations areas.

• Close and open aircraft movement areas as conditions warrant.

• Provide escort for unfamiliar aircraft to appropriate terminals or hangars.

• Patrolled airfield for any violations and issued Breach of Rules (BOR’s) summonses.

Central Command Station Security Officer

Haynes Security, 1 Washington Park Site, Newark NJ, September 2002-June 2004

F ull Time

Placed at L aGuardia Airport, reviewed applications for airport access ID cards. Upheld proper security

p rocedures for obtaining airport access ID’s. Assisted in special projects as directed by the Airport Access Control

Coordinator. Reviewed and logged records for all Bogus Bob and Babe recipients. Reviewed and logged all Breach

of Operation (BOR’s) summonses.

• Fingerprinted and performed background checks on airport security badge applicants.

• Operated ID badge station for new applicants.

• Provide customer service to external and internal agencies in regards to Airport Security Policies.

Corporate Security Officer / Field Service Supervisor

S.E.A.L. Security, 19 Fulton Street, New York NY, August 1997- February 2001

Placed at Bloomberg Financial Markets after my first year promoted to Supervisor and my second year promoted

to Field Service Supervisor. Ensuring that all security officers where properly trained and credentialed.

Coordinate all site activities and relay important information to the contracting program office. Respond to all

site incidents.

• Assisted with the design of post orders and established procedures for job functions upon start up of new

site.

• Assisted with the development and implemented site observation reports.

• Coordinated time schedules and manpower for all locations.

• Provided accurate and timely verbal and written reports of any and all incidents.

• Assisted with technical support and logistics for all (Bloomberg Facilities).

E ducation:

City College University New York NY 45 Credits (1.5 Years)

Louis D. Brandeis High School New York NY Regents High School Diploma

Certifications:

New York State Security Guard License, New York State Fire Safety Director (Z58) EAP Fire Dept Certificate

FEMA Incident Command Series 100, FEMA Incident Command Series 200, Y12 Global Threat Reduction

Certificate

Technical Skills:

Cross Fire Command Station, C*Cure 800, CCTV’s, Microsoft Office Suite, Word Perfect Office Suite

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