Customer Service Sales

ARTURO U. DE LA O

**** ****** *** ** ****, TX ***01 915-***-**** *************@*****.***

EXPERIENCE

Aug.’13- Present Sales/Operations Supervisor, RR Donnelley (DLS Worldwide) El Paso, TX

Liaison for between Manager, Sales and Operations teams.

Manage a team of 5 LTL sale executives, 2 of which reside in Juarez

Mexico.

Provide assistance to sales team on acquiring new customers.

Maintain close and daily contact with existing customers regarding new

sales opportunities.

Responsible for acquiring new LTL customers.

Responsible for seamless operation between sales and operation teams.

Supervise operations team consisting of 1 LTL broker, 1 TL broker and 1

clerk assistant.

Oversee all LTL and TL shipments.

Provide Customer support in LTL and TL.

Jan.’11- Aug.’13 Shop Manager/Local Sales, Raco Film Production equipment El Paso, TX

Managed staff of 5 employees, 8 on set drivers and several independent contractors.

Oversaw shop employees in day to day tasks.

Oversaw shop manufacturing material/tool inventory .

Responsible for employee payroll as well customer invoicing.

Responsible for completing all customer special equipment requests on time.

Responsible for acquiring new business in local and Nation Wide market.

Provide Customer support 24 hrs a day.

Maintain close contact with Transportation Coordinators as well as Drivers

Jan. ’10- Aug. ‘10 City Dispatcher/Operations Manager/LTL Sales, South Eastern Freight Lines El

Paso, TX

Managed staff of 10 city drivers, 2 office clerks, 5 shuttle/line drivers.

Oversaw I/B and O/B shifts.

Dealt with customers on p/u's and deliveries as well as any issues regarding service.

Supervised all local deliveries and P/U.

Processed payroll for all associates.

Jul. ’09- Jan. ‘10 Out Bound Supervisor, South Eastern Freight Lines El Paso, TX

Exceeded goals in Weight inspections, transit times and bills per exceptions.

Supervised 5 shuttle/line drivers, 3 dock workers, part-time office clerk.

Provided customer service, scheduling freight pick ups.

Managed all equipment maintenance.

Jul. ’08- July ‘09 SCS On Site Manager/LTL Sales, Averitt Express El Paso, TX

Managed a fleet of 23 drivers at customer locations and throughout 48 states.

Met customer demands on service & quality with on time service at 99.8%.

Produced and submitted weekly reports to customers on truck utilization, including:

Hours of Service, Total miles per week per tractor, Dead head miles on backhauls,

Total weekly revenue per load, Cost per pound, Miles per gallon, Lumper/toll costs

and Weekly revenue.

Responsible for all customers I/B and O/B loads, assigning these loads to drivers.

Responsible for all maintenance of equipment, including: Tractors, Dry vans and

Reefer units.

Responsible for payroll as well customer invoicing.

Dec. ‘01- July. ‘08 Out Bound Front Line Leader, Averitt Express El Paso, TX

Managed staff of 6 city drivers, 5 line haul drivers, 4 dock associates.

Oversaw city drivers in local pickups and deliveries.

Ensured line haul drivers had schedule runs ready by 8:15 pm.

Scheduled appointment for terminal repairs on forklifts, tractors, pallet jacks, trailers,

gears and tire repair, as needed.

Performed general customer care, providing inbound and outbound support.

Jun. ‘ 01-Nov. ’01 Patient Service Representative, Ortho Rehab El Paso, TX

Maintained close contact with Hospital personnel in order to obtain new business.

Reviewed patient insurance policies to verify coverage in order to provide services.

Reported and set up weekly agenda for PSRs to Central Office.

Oct. ’97- March ’01 Out Bound Supervisor, West Ex. El Paso, TX

Managed staff of 6 city drivers, 7 line haul drivers (including 1 Deming driver), 2 dock

workers, and 1 CSS worker that broke West Ex freight at the SAIA terminal.

Filled out mileage sheets for line haul drivers.

Administered payroll for all hourly employees on a daily basis.

Scheduled appointment for all terminal repairs on forklifts, tractors, pallet jacks, trailers,

gears and tire repair. Performed general customer care, providing inbound and outbound

support.

SKILLS

General Office Skills: Customer service, Dispatching, Typing, Ten key, Filing, Phone answering, Faxing.

Computer Skills: PC/ Mac, AS400, Lotus Notes, Qualcomm.

Software: MS Office and Internet.

Other: First Aid/CPR (Nursing Assistant, EMT certification)

EDUCATION

’11 ProActio EMT Institute- EMT Certification El Paso, TX

’10 South Eastern- Dispatch/Sales training El Paso, TX

’09 Averitt Express-On Site management Training El Paso, TX

‘00 West Ex- Supervisory training. El Paso, TX

‘96-‘97 El Paso Computer Career Centers- CNA training El Paso, TX

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