Nursing Home Administrator

Kathleen Costanza

Macomb, MI ***** • 586-***-****

***************@*****.***

NURSING HOME ADMINISTRATOR

Focused, energetic, and assiduous leader who consistently delivers strong outcomes and maintains a superior level of

client satisfaction. Effective in gaining the trust of individuals, achieving consensus, and maintaining long-term, mutually-

beneficial relationships. Excel in implementing efficiencies that improve organizational goals and monetize results.

CORE COMPETENCIES

• OPERATIONS MANAGEMENT • FINANCIALS & BUDGETING / ACCOUNTING • STRATEGIC PLANNING

• REGULATORY COMPLIANCE / SAFETY • PERFORMANCE IMPROVEMENT • PATIENT RELATIONS

• RECORDS ADMINISTRATION • BILLING / COLLECTIONS • HIPPA

• QUALITY ASSESSMENT • STAFF TRAINING & DEVELOPMENT • TROUBLESHOOTING

•MARKETING / PROMOTIONS •ALLIANCE BUILDING / HUMAN RELATIONS • MEDICAL CODING

EDUCATION & ENRICHMENTS

MBA – HEALTHCARE MANAGEMENT 2012

Baker College Center for Graduate Studies Flint, MI

3.78 GPA – Magna cum Laude

BA – HEALTH SERVICES ADMINISTRATION 2010

Baker College of Clinton Township Clinton Township, MI

AAS– HEALTH INFORMATION TECHNOLOGY 2009

Baker College of Clinton Township Clinton Township, MI

LICENSES & ASSOCIATIONS

Nursing Home Administrator License, MI 2011

Member, American College of Healthcare Administrators (ACHCA) 2010

VOLUNTEERISM

Served as volunteer Barber / Cosmetologist at Bortz Health Care of Warren Skilled Nursing Home pending organization

filling the position. Performed services at client’s homes and at nursing home settings.

WORK HISTORY: EXTERNSHIPS

EXTERNSHIP Spring 2010

ALL MICHIGAN HOME HEALTH CARE Livonia, MI

Played a key role in the daily operations of this facility.

Contributions:

• Analyzed physician orders and medical record documents to ensure optimal patient care.

• Applied IVANS application to verify patient information for care visits and to ensure timely payment.

• Utilized Outcome Assessment Information Set (OASIS) to assign patients to appropriate diagnosis-related

groups.

EXTERNSHIP Summer 2009

ST. JOHN RIVER DISTRICT HOSPITAL East China, MI

Completed routine administrative tasks to assist medical and support staff in providing the highest level of care to in

and out patients.

Contributions:

• Analyzed information to identify and resolve discrepancies and other errors, and filed records using serial unit

filing system.

• Completed inpatient census / census register.

• Scanned and electronically filed patient medical reports and tests using iDoc software.

EXTERNSHIP Summer 2009

SOUTHEAST MICHIGAN SURGICAL HOSPITAL Warren, MI

Served in an administrative role directly affecting patient diagnosis and treatment.

Contributions:

• Prepared medical records for offsite compliance assessment by MedLearn, Inc, and for onsite regulatory

compliance with Blue Cross.

• Reviewed charts to identify issues, and field medical records using terminal-digit filing system.

• Inputted patient demographics, history and extent of disease, and diagnostic procedures / treatment into Care

Plus and ePremises software accurately and promptly.

WORK HISTORY: SERVICE SECTOR

BARBER / COSMETOLOGIST 2003 - Present

SPORTSMEN’S BARBER SHOP / JOHNNIE’S BARBER SHOP Chesterfield / Macomb Township, MI

Offer a wide variety of barbering and cosmetology services to meet clients' needs. Duties also include training and

mentoring employees, workplace safety, state inspection preparation and assistance, and marketing/ promoting the

establishments to maximize profitability and grow customer base.

Contributions:

• Provide an exceptional level of customer service by addressing issues in a prompt manner to facilitate future

business and obtain valuable word of mouth advertising.

• Assist employees with all facets of the business.

• Employed interpersonal skills to attain and retain a large diverse client base, and expand business of

establishment (90% of my clientele returning for 7+ years)

REFERENCES AVAILABLE ON REQUEST

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