Customer Service High School

Shaun C. Anderson

**** *. ****** ******, ******, CA 93737

559-***-**** *******@*****.***

QUALIFICATIONS AND IMMEDIATE VALUES OFFERED

Management experience Conflict/Resolution

Proficient in MS Word, Excel, Record management

PowerPoint, Outlook Data Entry

Type 37 WPM MiTek 20/20 Perfect Vision

Excellent customer service skills programming proficient

RECEIVED INSTRUCTION IN

Business Ethics & Labor Laws Fiscal Management

Personnel & Employee Conduct Compensation & Benefits

EMPLOYMENT HISTORY

Locally-Owned Comstock Creek Antiques Mariposa, CA 01/2010 - present

Logistics Supervisor

• Product distribution and storage specialist of sensitive antiques and desirables.

• Manage team of two for careful distribution and delivery.

• Pre-screen employees for special projects.

Napa Auto Parts Mariposa, CA 11/2009 - 05/2010

Customer Service Representative

• Customer service for parts and service department.

• Handled all customer inquiries.

• Inventory control, stocking, ensure proper pricing of items.

Jerry’s Custom Trusses Manufacturing Mariposa, CA 05/2004 - 06/2009

Foreman promoted to Manager

• Budget management, implemented point system for distribution of quarterly bonuses.

• Started safety, injury and illness program during weekly safety meetings to minimize workplace hazards.

• Managed project scheduling.

• On-site job foremen.

Jerry’s Custom Trusses Manufacturing Mariposa, CA 10/2003 - 05/2004

Sawyer promoted to Foreman

• Make decisions as production team leader as to what steps should be performed.

• Maintain a high rate of component assembly and high level of quality control.

• Motivate team members.

• Maintain compliance with safety procedures.

Jerry’s Custom Trusses Manufacturing Mariposa, CA 04/2003 - 10/2003

Laborer promoted to Sawyer

• Make accurate miter cuts on 2x4, 6, 8, and 10’s.

• Keep accurate count of pieces being produced,

• Maximize efficiency of component production.

• Developed radial-arm saw and prioritizing skills.

EDUCATION

Institute of Technology Clovis, CA 03/2013

Associates Degree, Human Resources Administrator

Expected Graduation Date 05/2014

Mariposa County High School Mariposa, CA High School Diploma 2002

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