Customer Service Assistant

PAPIA AKHTER

**-** **** ******, *** Floor Woodside, NY 11377 347-***-**** / *****.**********@*****.***

OBJECTIVE: To obtain a position working as an assistant teacher, paraprofessional or teacher utilizing my previous experience and skills.

SKILLS: Works well in a high pressure environment.

Self-starting, goal-oriented individual whose confidence, perseverance and vision promote success.

Quickly learn procedures and methods.

Adept at both oral and written communication. Interacts effectively with individuals of all levels.

Ability to read and speak in English and Bengali, able to speak Hindi and Urdu.

EXPERIENCE:

Salauddin Restaurant New York, NY

Customer Service 11/2011 to 03/2013

Provided guests with menus.

Greeted guests and seated them at tables and in waiting areas.

Assigned patrons to tables suitable for their needs.

Inspected dining and serving areas to ensure cleanliness and proper setup.

Spoke with patrons to ensure satisfaction with food and service, and responded to complaints.

Maintained contact with kitchen staff, management, serving staff and customers to ensure that dining details were handled properly and customers' concerns were addressed.

U.S. Census Bureau Queens, NY

Census Fieldwork 04/2010 to 06/2010

Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning and explanation.

Asked questions in accordance with instructions to obtain various specified information, such as person's name, address, age, and state of residency.

Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees' comprehension.

Identified and reported problems in obtaining valid data.

Located and listed addresses and households.

Duane Reade Queens, NY

Pharmacist Cashier 11/1999 to 04/2002

Greeted customers entering establishments.

Issued receipts, refunds, credits, and change due to customers.

Received payment by cash, check, credit cards, vouchers, and automatic debits.

Resolved customer complaints.

Maintained clean and orderly checkout areas.

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

Requested information and assistance using paging systems.

Answered customers' questions, and provided information on procedures and policies.

Awarded "Best Pharmacist Cashier" in 2001.

EDUCATION:

P.S. 152 Queens, NY

Learning Leadership 2009

Central Women's College Dhaka, Bangladesh

Master of Art 1996

Eden College Dhaka, Bangladesh

Bachelor's of Art 1992

Comilla Women's College Dhaka, Bangladesh

High Secondary School Certificate

Contact this candidate