Customer Service Sales

Lina T Bernal

**** ******** **. **** ***

Sarasota, FL 34233

Phone: 941-***-****

*******@*****.***

Objective

I am an educated, Bilingual, loyal and dedicated individual with strong ambition to succeed in any

given environment. My previous work experience has prepared me in many disciplines such as

Finance, Customer Service, Department Administration and Management . I get along well with others

and work efficiently on my own. I am seeking a position where I c an continue to develop and expand

my background while contributing to the goals and pursuits of my employer.

Ability Summary

Bachelor of Arts in Business Administration – International Business. Bilingual - Bicultural. English -

Spanish (Read, Speak and Write perfectly in Spanish). Proficient with Microsoft Office, Windows

Operating System, Internet and QuickBooks. Florida Notary Public.

Employment History

Teller / Bilingual Customer Service

12/2011 - 09/2012 Bank of America Sarasota, FL

Responsible for process bank customer transactions, including deposits, disbursing cash, opening

accounts. Identify customer needs and refer financial products and services.

Tax Professional

01/2004 - 04/2013 Own Business of Tax preparation Sarasota, FL

Bilingual Tax Preparer. Tax consultant and preparation for individuals and small companies.

Store Assistant Manager

02/2009 - 04/2010 V.I.P. Multiservices Inc. Houston, TX

Business administration, Customer service, Sales, Money transfers, Tax Service, Check cashing, Bill

Payments, Cellular retail store.

Daily reports and balances.

Bilingual Customer Service Representative

07/2009 - 01/2010 Stewart Lending Services (Aerotek Staffing) Houston, TX

Bilingual customer service. Assist customers with the process to qualify for the Federal Program

Making Home Affordable.

Executive Administrator & Secretary

01/2007 - 02/2009 International Union of Police Associations Sarasota, FL

Since July 2008 to February 2009:

Corporate Department

Executive Secretary of the President and Administrator assistant: Assist the accounting department,

record keeping, file management, correspondence, preparation and distribution of reports,

management of member's information and monthl y member's dues.

Since January 2007 to July 2008:

Call Center Department

Assistant call center administrator: sales management and sales department responsible for all

documentation, sales reports, scheduling, time sheets, payroll and department administr ation.

Telemarketing Sales Representative: Bilingual community solicitation in behalf of the National Police

and Troopers association.

Real Estate Sales Associate

08/2006 - 12/2007 Horizon Realty Bradenton, FL

Property viewing, customer service, assist buyers and sellers in the process of buying and selling a

real estate property, prepare sales offers and contracts.

Real Estate Sales Associate

07/2005 - 07/2006 First Option Properties Sarasota, FL

Property viewing, customer service, assist buyers and seller in the process of buying and selling a

real estate property, prepare sales offers and contracts.

Mortgage Loan Processor

07/2003 - 07/2005 Southshore International Mortgage Sarasota, FL

Loan Processor and assistant for the closing department.

Office Administrator Assistant. Preparation of expenses reports, bank reconciliations, files

management.

Bilingual Tax Preparer

01/2003 - 04/2003 H&R Block Palmetto, FL

Tax consultant and preparation for individuals and small companies.

Cashier

07/2000 - 12/2002 W estern Union California Check Cashing San Jose, CA

Cash handling, Customer service, Cash checks, Money transfers, Daily reports.

Education and Training

Issuing Institution Qualification Course of Study

Keiser University Bachelor Degree Bachelor of Arts in Business Administration /

International Business, 2013

Florida Notary Association Vocational School Florida Notary Public, 2011

Certificate

APR Real Estate Vocational School Real Estate Sales Associate, 2005

Certificate

H&R Block Vocational School Tax Preparation Certificate, 2003

Certificate

San Jose City College Vocational School English as a Second Language, 2002

Certificate

La Salle University Associates Degree Accounting and Financial Management,

1999

Colegio Nuestra Señora del High School Diploma General High School Curriculum, 1997

Buen Consejo

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