Sales Customer Service
Resume:
Cheikh Ahmed Sylla Telephone : (***) ***-
**** ** ** **, *** 0N5 Calgary, AB Email address :
**********@*******.***
Professional Profile
. High capacity needs analysis.
. Ability to close sales, listen to customer, manage pressure.
. Team player, troubleshooter, result-oriented.
. Good communication skills.
. Leader, autonomous, well-organized.
. Languages : English, French
. Computers skills: Word, Excel, PowerPoint, Lotus Notes, Inclaim, Sap.
Employment History
Office Agent 01-12/07-
13
Commission de construction du Qu bec
* Examining the correlation between individual cases submitted and
standards.
* Processing dental and health claim insurance
* Customer service and Customer loyalty
* Collecting and saving information, preparing various documents.
* Exchanging information verbally or in writing to supplement information
for the public.
* Entering appropriate data, drawing a balance of inputs, and preparing
deposit slips.
* Performing data checks and refreshing the database.
* Recording any receipt and delivering all items on the same card stock
for supply control.
Sales Manager 2006-2011
Philip Morris
o Developped business relationships.
o Visited point of sales
o Set up project and budget management.
o Coordinated and implemented Trade marketing, merchandising and
promotional activities.
o Negotiated with business partners.
o Lead product launches and organized events.
o Conducted market surveys.
o Benchmarking, competitive intelligence.
Sales Repr sentative 2004-2006
Sonatel
o Visited points of sales.
o Ensured the availibiliy and the visibility of products.
o Lead the Trade program with the business partner.
o Served as a support for Trade marketing in the implementation of
promotional materials.
o Made balance image.
o Followed up on projects.
Education
Master in Marketing (West Africa)
2009
Bachelor in Business administration (West Africa)
2006
Mutual Fund Certificate IFSE (Montr al)
2012
Other
-First Aid CPR
-Brand Ambassador in Telus event for 3 days
Credential assesment will be provide upon request
2
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