Customer Service Manager
Resume:
Mhalla
Sara
*** *. ******** **., *** ***, Los Angeles 90012, CA
**********@*****.***
PROFESSIONAL EXPERIENCE
Hostess/ Event coordinator and Assistant sommelier – April 2013 to Present
Coco Laurent, Los Angeles, French Bistro
Booking events
-
Front desk schedules
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Website design
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Sommelier
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Inventory
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Event bookings
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Greeting/seating and assisting customers
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Floor plan design
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Phone operator/in charge of reservations
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Tap Room/Lobby Lounge Supervisor trainee- September 2012 to April 2013
The Langham Huntington Hotel, Pasadena, CA - 5 Diamond
- Supervise employees
•
- Manage customer complaints
•
- Write up daily reports
•
- Employee schedules
•
- Assist employees
•
- Event Booking and organization
•
- Promotions
•
Pool Bar supervisor trainee-June to September 2012
The Langham Huntington Hotel, Pasadena, CA - 5 Diamond
- Supervise employees
•
- Manage customer complaints
•
- Employee schedules
•
- Bartend
•
- Serve/food runner
•
Hotel Management trainee -March to June 2012
The Langham Huntington Hotel, Pasadena, CA - 5 Diamond
Banquets and Events
- Event Hostess
•
- Event Coordinator
•
In Room Dining
- Phone Operator
•
- Inventory
•
Terrace Restaurant
- Hostess
•
- Customer Service
•
Royce Fine Dining
- Hostess
•
- Server
•
Public Relations Manager - September 2011 to March 2012
Hotel Movenpick, Tunis, Tunisia - 5 Star
- Direct Marketing and promotion
•
- Organize promotion events
•
- Create Flyers and on line deals
•
- Escort VIP guests
•
- Manage customer complaints
•
- In charge of room amenities
•
- Room controls
•
- Trip and tour organization
•
- Customer service
•
- Make schedules
•
Sales Executive -January to September 2011
Meeting Partners, Les Berges du Lac, Tunis, Tunisia
- Event coordinator
•
- Responsible for reservations
•
- Promotions and direct marketing
•
- Web and advertisement designing
•
- Direct marketing
•
Guest Relations Agent - February 2010 to January 2011
Hotel Concorde, Les Berges du Lac, Tunis, Tunisia - 5 Star
- Create menus/flyers
•
- Escort guests
•
- Customer service
•
- Phone operator
•
Front Desk Trainee September – September 2009 to February 2010
Hotel Golden Tulip, Tunis, Tunisia - 5 Star
- Phone operator
•
- Check in - Check out
•
- Upselling rooms and services
•
- Assisting guests
•
Marketing/Sales Trainee -May to August 2009
Front Desk Trainee - August to September 2009
Hotel Park Inn Rezidor Group, Nice, France- 5 Star
- Web and brochure design
•
- Reservation agent
•
- Promotional event coordinator
•
- Check in-check out
•
- Room upselling
•
- Phone operator
•
Marketing manager - October 2008 to May 2009
La Villa Club Lounge, Tunis, Tunisia
- Event coordinator
•
- Artist booking
•
- Promotions and reservations
•
Hospitality Management Trainee -May 2008 to September 2008
Hotel Vatel, Nimes, France - 4 Star
- Front desk agent
•
- In room dining server
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- Catering
•
- Cook
•
- Cocktail server
•
EDUCATION
Vatel Los Angeles
Hospitality Management
MBA student 2012
Los Angeles, CA
Vatel International Business School
Hotel & Tourism Management
Bachelor Degree 2009
Tunis, Tunisia
LycéeFrançais Renee Goscinny
Baccalaureate in Literature 2007
Warsaw, Poland
SKILLS
Computer Skills: Opera, Fidelio, Micros, Open Table, Excel, Word, PowerPoint,
Access, Web design
Languages:
French: fluent
English: fluent
Polish: fluent
Arabic: fluent
German: fluent
Russian: proficient
Other skills and interests
Web designer, Nightclub Promoter, DJ, Completed various formal sales
and customer service training seminars, member of several
networking associations, organized several fashion and charity
events
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